United Technologies Corporation CUSTOMER SUPPORT MANAGER in Singapore, Singapore
Job ID: 01370037
State: Central Singapore
Job Type: Full Time
39 Changi North Crescent, Singapore
New Business Growth:
Develop and maintain customer sales forecasts and achieve Customer territory sales plan for Spare Parts, MRO and Strategic Long Term Agreements
Responsible for marketing/selling of COLLINS Aerospace aftermarket products and provide services to assigned customers.
Identify business opportunities and develop strategies for achieving business objectives
Coordinate proposal activities that lead to negotiations for successful closure
Gather appropriate information on marketplace and competition.
Knowing the customer’s organization, culture, structure, key decision makers and the customer decision making process.
Provide recommendations to support repair, spares, inventory forecast/planning and corporate strategy initiatives
Drive Customer Satisfaction results
Responsible for managing a positive business relationship with assigned customers
Assist COLLINS Aerospace to own the Aftermarket customer interface for non-military customers
Coordinate and work with COLLINS Aerospace Field Service Representatives to develop new business opportunities and raise any technical issues and progress follow-up
Leveraging on Functional Customer Service groups and Product Line program management to facilitate resolution on customer satisfaction issues
Lead Business Reviews and Executive visits as required
Maintain documentation of Executive briefing and strategy for assigned customers as needed
Responsible for providing full compliance with the Policy Statement on Contracting with the United States Government and any local Government policies together with COLLINS code of Ethics.
Ensure strict compliance to UTC quality assurance and EHS requirement
Comply with all US and Singapore Export Control Regulations
Minimum degree in Business Administration / Engineering
Preferred with minimum 7 to 10 years of experience in aerospace or aviation activities.
Comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices, and a firm knowledge of the various provincial and federal governments throughout the assigned region.
Ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel.
Fluency in English and Mandarin is essential
Establish fundamentals for building a strong relationship with key personnel with assigned customers.
Developed understanding of key stakeholders within COLLINS Aerospace Systems.
Develop specific campaign strategies aimed at increasing company-wide revenue and achieving annual sales goals.
Demonstrated spirit of teamwork and willingness to work hard
Demonstrated strong knowledge of customers market and business plan
Energetic, driven, innovative, resourceful and a professional of high integrity
Possess strong relationship building and interpersonal skills
Highly self-motivated with a competitive drive
Assumes ownership and accountability for areas of responsibility
Exceptional teamwork skills
Outstanding written, negotiation, presentation and verbal communication skills
Demonstrate solid judgment, plan and accomplish goals and champion ethical business practices at all times.
Able to travel extensively domestically and internationally depending on base location and territory assigned
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.
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