IBM Customer Success Manager - Architect in SEOUL, South Korea
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
To be successful in this role you:
Demonstrate a history of success as a consultant, pre-sales, technical accountmanagement, enterprise architect, or equivalent
Deeply understand customer business and technology needs; become the face of IBM to thecustomer
Serve as a trusted technical expert for the customer’s cloud migration, deployment, andadoption of Hybrid Cloud & AI Growth Offerings
Have a proven track record of leading technical conversations and persuading others to takeaction based on requirements and value provided by solutions
Have handled difficult customers or situations and can demonstrate resolutions
Willingness to take initiative and tackle things on your own
Ability to navigate data and people to find answers
Execute customer success plan to drive adoption post-deployment
Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation
Technical understanding of IBM Middleware/Software/Cloud Services or equivalents
Experience with enterprise software implementations
Ability to show customers how to “use” the offerings to get to first productive use andproactive expansion
Can build a growth plan to demonstrate how Growth Offerings will deliver customeroutcomes
Analytical mindset and problem-solving skills
Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloudapplications
Strong interpersonal relationship building and executive communications skills
Can manage multiple customer accounts and projects simultaneously
5-10 years of experience in Customer Success, Professional Services and/or ServicesIndustries, Technical Sales (e.g., technology or management consulting)
Experience working with OpenShift or equivalent and Hybrid Cloud & AI Growth Offerings
Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
Required Technical and Professional Expertise
Please refer to 'Your Role and Responsibilities.'
Preferred Technical and Professional Expertise
Please refer to 'Your Role and Responsibilities.'
About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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