Job Information

Otis Elevator Company Service Operations Manager in Seattle, Washington

Date Posted:



United States of America


OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

Otis Elevator Company is searching for a highly motivated Service Operations Manager to lead all service operations activities in the Seattle, Washington branch. This individual will be responsible for day to day management and training of field supervisory staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.

Job Responsibilities:

  • Ensuring field employee safety

  • Meeting with customers to ensure obligations and expectations are achieved

  • Directing the performance of field maintenance and contractual service operations

  • Conducting field education training with field workforce

  • Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials

  • Improving efficiencies, managing route schedules and callback rates

  • Providing technical support

  • Authorizing repair orders and tracking completion

  • Managing labor and material investments within budget

  • Leading change to better efficiency and communication


  • High school education required; BA/BS degree preferred or equivalent relevant work experience.


  • 8+ years of Elevator industry experience is required; field experience is preferred

  • Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment

  • Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must

  • Candidates must have strong computer and technology skills, business acumen and a passion for customer service

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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