Laboratory Corporation of America Dispatcher / Courier Float in Seattle, Washington
The position is responsible for dispatching couriers.
Check for all voicemail and text messages
Monitor employee absenteeism and ensure route coverage is complete.
Monitor necessary vehicle repairs, follow up with the auto repair facility to ensure that vehicles are being repaired in a timely manner, notify supervisor or manager.
Check and ensure all key rings for all routes are accounted for.
Distribute reports and supplies to the correct bins or routes
Review the previous day's evening shift report for any concerns, (i.e. potential missed pickups, accidents etc) Follow up and contact locations of any missed pickups; confirm the status of each incident and record all information on the dispatch communication log of the action taken; if locations closed, continue to call at regular intervals. Make necessary arrangements for any pickups needed. Report this information to Courier Services Manager or Supervisor.
Review supply deliveries list and supplies in supply hold; ensure dispatch hallway area kept clear; prepare couriers and shuttle drivers; maintain regular contact with supply personnel of dispatch supplies.
Assign vehicles, park card, route keys, etc to the couriers as they report in.
Respond to incoming STAT calls by dispatching either first to couriers or to out-source courier and monitor STAT turnaround times.
Ensure follow up of any concerns requested of the department throughout the day.
Ensure pre scheduled runs and pickups and delivers are started and completed.
Immediately communicate to Courier Services Manager or Supervisor any changes or customer request for updates to route sheets.
Communicate any changes to the route made the previous day to the Courier for acknowledgement by identifying the change on the run sheet before they depart.
Report immediately any vehicle accident to the Manager or Supervisor. Call police if necessary.
Maintain up to date attendance records and coverage calendar.
Ensure authorized personnel do not enter dispatch office; keep dispatch office area and desks neat and tidy at all times; keep accurate reports of all forms, logbooks, requests and route sheets readily available.
Effectively communicate unfinished items between shifts.
Fresh and updated route sheets must be prepared for next day by evening dispatcher.
Communicate to Central Processing supervisor of any delayed routes or courier changes
Justify and obtain approval for overtime
Communicate any delay or problems in air shipments to Manager or Supervisor.
Other duties as assigned.
Follows up on department issues as reported, monitors shipments, routes and vehicles, covers routes in the greater Puget Sound area, trains new employees.
Requires a high school diploma or equivalent
Variable schedule, 7 days per week
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Laboratory Corporation of America
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