Job Information

Laboratory Corporation of America Dispatcher / Courier Float in Seattle, Washington

The position is responsible for dispatching couriers.

  • Check for all voicemail and text messages

  • Monitor employee absenteeism and ensure route coverage is complete.

  • Monitor necessary vehicle repairs, follow up with the auto repair facility to ensure that vehicles are being repaired in a timely manner, notify supervisor or manager.

  • Check and ensure all key rings for all routes are accounted for.

  • Distribute reports and supplies to the correct bins or routes

  • Review the previous day's evening shift report for any concerns, (i.e. potential missed pickups, accidents etc) Follow up and contact locations of any missed pickups; confirm the status of each incident and record all information on the dispatch communication log of the action taken; if locations closed, continue to call at regular intervals. Make necessary arrangements for any pickups needed. Report this information to Courier Services Manager or Supervisor.


  • Review supply deliveries list and supplies in supply hold; ensure dispatch hallway area kept clear; prepare couriers and shuttle drivers; maintain regular contact with supply personnel of dispatch supplies.

  • Assign vehicles, park card, route keys, etc to the couriers as they report in.

  • Respond to incoming STAT calls by dispatching either first to couriers or to out-source courier and monitor STAT turnaround times.

  • Ensure follow up of any concerns requested of the department throughout the day.

  • Ensure pre scheduled runs and pickups and delivers are started and completed.

  • Immediately communicate to Courier Services Manager or Supervisor any changes or customer request for updates to route sheets.

  • Communicate any changes to the route made the previous day to the Courier for acknowledgement by identifying the change on the run sheet before they depart.

  • Report immediately any vehicle accident to the Manager or Supervisor. Call police if necessary.

  • Maintain up to date attendance records and coverage calendar.

  • Ensure authorized personnel do not enter dispatch office; keep dispatch office area and desks neat and tidy at all times; keep accurate reports of all forms, logbooks, requests and route sheets readily available.

  • Effectively communicate unfinished items between shifts.

  • Fresh and updated route sheets must be prepared for next day by evening dispatcher.

  • Communicate to Central Processing supervisor of any delayed routes or courier changes

  • Justify and obtain approval for overtime

  • Communicate any delay or problems in air shipments to Manager or Supervisor.

  • Other duties as assigned.

  • Follows up on department issues as reported, monitors shipments, routes and vehicles, covers routes in the greater Puget Sound area, trains new employees.


Requires a high school diploma or equivalent




Variable schedule, 7 days per week

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.