Job Information

Schenectady Community Action Program Housing Retention Case Manager in SCHENECTADY, New York

Housing Retention Case Manager

Job Details

Job Location


Salary Range

$22.00 - $28.00 Hourly



Helping people reclaim the life they deserve

At Schenectady Community Action Program (SCAP), we believe in supporting one another as we all work collaboratively towards one common goal - eradicating poverty. By joining our team, you will be joining in the mission to help improve communities, alleviate poverty, and change people's lives. SCAP is an anti-poverty agency dedicated to serving low-income individuals and families who "are in economic, educational or social need.". We recognize the importance of employee satisfaction and will provide you with all the tools you need every step of the way. Here at SCAP, we will provide you with competitive wages, work-life balance, career advancement and an amazing benefits package.

We believe that empowering people is the best way to help families move out of poverty. Come join our team if you're looking to make a positive impact on our local community.

What SCAP offers for you!

  • Paid Personal Time

  • Paid Sick Time

  • Paid Vacation Time

  • Company Holidays

  • Medical Insurance

  • Dental & Vision Insurance

  • 403(b) with Company Match!

  • Flexible Spending Accounts

  • Referral Program

  • Employee Assistance Program (EAP)

  • Parental Leave



  • Case management to assist overcoming the barriers to maintaining housing and family stabilization using Family Development strengths based approach. Triage caseload to ensure adequate support to households in crisis and high needs households.

  • Complete comprehensive assessments of household’s strengths and needs using agency tools and best practices. Develop goals and milestones with household participation according to the Brief Solution Focused treatment model and Family Development.

  • Conduct regular and up to date evaluation of progress and modify goals on a periodic basis to provide support for successful retention of permanent housing. Do this independently and effectively communicate and work with a team – both in-house and through case conferencing as appropriate.

  • Ensure comprehensive access to all of SCAP’s services, working with agency colleagues and community partners to fully integrate, streamline and coordinate services.

  • Conduct advocacy on behalf of households in a solution-focused manner and represent SCAP in a positive, professional manner.

  • Conduct weekly home visits and interact with customers at off-site locations to observe and support task completion, crisis amelioration and stability in housing.



  • Bachelor’s Degree in social work, human services or related field, Master’s Degree preferred.

  • Two (2) years’ experience providing related services to families and individuals; one year with a Master’s Degree.

  • Knowledge of community based services, public assistance and other community resources and demonstrated skills in accessing these services appropriately. Must have the ability to learn quickly the resources available and be able to appropriately refer in-house to ensure full access to SCAP’s services.

  • Must have demonstrated written and verbal communication skills and employ appropriate boundaries, representing SCAP in a professional manner.

  • Must demonstrate ability to perform job responsibilities independently.

  • Must have a valid New York State driver’s license, have regular access to a car and be willing to travel to off-site locations.

  • Demonstrated computer expertise and be able to stay up to date on software used in best practices.

  • Background check is required through the NYS Central Registry of Child Abuse.

  • Knowledge and understanding of issues related to individuals and families in poverty. Ability to build upon the strengths of those we serve with diverse racial, cultural, social, educational and economic backgrounds, including high risk populations, to provide high-level services and lasting solutions to fit each individual’s and family’s needs.

  • Applicants must be fully vaccinated against COVID-19 and show proof of vaccination [or receive a first vaccination by their first day]. Exemptions may be available on the basis of disability, medical contraindications to the vaccine, pregnancy or pregnancy related medical conditions and for religious reasons. Any requests for an exemption will be reviewed by the SCAP Human Resources Director and determined on a case by case basis.

If you are a motivated individual and see yourself in this role, please complete our application and we will follow up with you on the next steps of the interview process.

Schenectady Community Action Program is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other basis prohibited by law.