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Dow Chemical Customer Service Specialist in Sao Paulo, Brazil

Customer Service Specialist

At a glance

Position:Customer Service Specialist

Primary locationSao Paulo (BRA), São Paulo, Brazil

Schedule:Full time

Date Posted:Thu, 25 Nov 2021

Job Number:R2024307

Description

Dow has an exciting opportunity as aCustomer Service Specialist, to support customers and internal partners within North, Andean South or Brazil. The incumbent acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities / Duties

  • Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.

  • Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.

  • Strengthens customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.

  • Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.

  • Maintains service levels according to business prioritization

  • Differentiates between customer requirements and Dow capabilities; choose the best/cost-effective solution.

  • Supports commercial strategies with Dow customers across multiple businesses.

    Qualifications

  • A minimum of a Bachelor's degree is required.

  • At least 2 years of relevant professional experience with customer success is required.

  • Advanced English is required.

  • Advanced Spanish/Portugues is preferred

  • Problem-solver, good communication skills, team player.

Dow Offers:

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits

  • On-going learning opportunities within a diverse, inclusive and rewarding work environment

  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

  • The chance to work within a global company and interact with colleagues from around the world

  • Opportunities that spark your imagination and ignite your passion to help others

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom (https://twitter.com/DowNewsroom) on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

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