Job Information

ICF Consulting Group, Inc. Business Processor in San Juan, Puerto Rico

Job Description: As a Reviewer in ICF’s Business Process Outsourcing group, you will be supporting one of our new nationwide projects. Successful team members perform tasks in a variety of areas geared to deliver exceptional quality and customer support. Team members will review applications for completion, abiding by program rules and nuances, analyze service information, and reviews requests for funding from participating organizations. Team members will analyze reports and ensure information has been recorded and processed accurately. Agents should be familiar with standard business concepts, practices, and procedures. Reviewers will work under general supervision and should be self-motivated, have strong attention to detail and good communication skills.

* This position is temporarily based from home due to the COVID-19 outbreak. We will continue to make decisions pertaining to office access based on public health directives and guidance, practicality, and overall business requirements.


  • 2 to 3 years of experience in business, banking, insurance, bookkeeping or higher education in a related field.

  • Basic computer skills including proficiency with MS Word, Excel and other programs within the MS Office Suite.

  • Ability to navigate in separate systems and up to three systems simultaneously.

  • Ability to connect information requirements with line items listed, with high level of quality and keen sense for detail.

  • Strong analytical, problem-solving and decision-making capabilities required.

Professional Skills:

  • Strong verbal, interpersonal and written communication skills

  • Team player with the ability to work in a fast-paced environment

  • Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude

  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at