Splunk Partner Business Operations Manager (Remote) in San Jose, California
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As a Partner Business Operations Manager you will partner with the Americas and Public Sector partner leaders in designing the partner strategy aligned to Splunk overall business objectives. You will act as a liaison with the broader Sales Operations organization in driving all annual planning processes, be responsible to create an operating model and ad hoc analytics, as well as establish and maintain the rhythm of the business through monthly and quarterly business reviews. You will also engage in strategic initiatives at Global scale. You will ensure end results are achieved through aligning cross functional activities, setting clear goals and objectives, and working with functional owners. To be successful in this role, you will demonstrate a deep understanding of processes to guide decision-making, tackle problems operationally, and provide analytical insight and business judgment to support key initiatives across our business. You know how to translate strategy into execution by affecting change across people, process, technology, data, policy, etc. You have an appreciation for simplification and increasing the ease of doing business - and you are known for rolling up your sleeves to co-create high-quality solutions with business and technical teams.
You are a specialist and SME when it comes to analyzing complex problems and you use these skills to measure performance and surface insights into future improvements.
This role will support and interact with a variety of Splunk stakeholders in a fast-paced, dynamic (and fun!) Business environment.
As the Business Operations lead, you will report directly to the Director, Partner Business Strategy and Business Operations. And work closely with the Director, Sales Strategy & Operations for Americas and Public Sector, and the Global Partner leader.
Drive the operational cadence, including data preparation and analytics for monthly or quarterly business review, annual fiscal planning and more.
Design, develop, maintain and improve critical business dashboard and drive management visibility to support Splunk’s Partner business efforts and outcomes. Provide leadership insights and recommendations based on the data.
Establish an operating model in partnership with Partner Theater leaders to drive the rhythm of the business for the Americas, inclusive of Public Sector, and assigned Global initiatives. (Forecasting, Monthly Performance check-ins, gap to plan, quarterly business reviews, etc.)
Be the subject matter expert (SME) for Americas and Public Sector leadership for all Partner related operational norms, business data, and operational systems.
Provide operational support to the Americas and Public Sector Partner Sales leaders and their teams through business insights and supports the evolving needs of the business.
Use dashboards and ad hoc reporting to drive decision making, track business growth, and allow for advanced business pipeline visibility.
Design and perform analyses incorporating quantitative methods, detecting outliers, and identifying data quality issues across multiple tools and environments.
Collaborate with GTM Operations teams to manage the impact of system changes and/or updates to the SFDC reporting environment.
Train and support Partner team to leverage reporting, tools and analysis provided
Lead Global initiatives in partnership with the Global Partner leader and ensure proper and clear communication across Theaters and functions.
Maximize efficiency and effectiveness of partner programs, MDF, and other investments by providing correlation analysis and actionable insights.
Ensure accuracy and drive transparency and clarity of information.
Drive annual business planning in collaboration with other sales operations and cross functional teams (Territory planning, comp design, liaison with business units, customer success and other functions).
Work effectively in matrix org structure both at Theater and Global levels.
Past experience in working as a Business Analyst preferable in finance or partner roles.
Demonstrates strong business acumen & solid understanding of working with partners and indirect organizations
Strong communication and collaboration skills. Highly analytical with attention to details.
Experience working cross functionally to achieve business goals
Bachelor’s degree in engineering, business administration or relevant
Minimum of 7 years of related experience in business strategy, operations or consulting firms
Knowledge of program/project management tools, methodologies, and practices
Strong on execution to deliver high quality information to demanding deadlines
Ability to translate vision and strategy into clear priorities and direction
Ability to manage conflicting priorities with partners and stakeholders
An excellent understanding of both quantitative and qualitative information and the ability to combine these to form accurate and realistic forecasting and "views" of the business.
Reporting and data analysis; able to visually represent data and processes in an easy to understand manner.
Advanced Excel, Word and Powerpoint skills. SFDC, Tableau, SQL and other BI tools are a plus.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
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