Job Information

Accenture Accenture Flex - Customer Service Trainer in San Jose, California

Accenture Flex offers you the flexibility of short-term, project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you’ll apply your skills and experience to help drive

business transformation for leading organizations and communities. In addition to

delivering innovative solutions for Accenture’s clients, you’ll work with a highly skilled,

diverse network of people across Accenture businesses who are using the latest emerging

technologies to address today’s biggest business challenges. You’ll receive competitive

rewards and access to benefits programs and world-class learning resources.

Trainer of Customer Service Center will monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware curriculum and instructor readiness, and prepare internal faculty members to conduct sessions. As a key player of client delivery, trainer must be able to provide feedback in training curriculum and outcome to Service Deliver Lead and Client. Implement communication plans including both push and pull communication channels with business leaders to build awareness of various avenues to build capability, such as training, assets and collaboration leverage Accenture Learning or other shared services where appropriate. Regularly provide feedback on content and recommend improvement of courseware. Provide service delivery support for training calendar delivery for the required entity and ensure adequate participation in the calendar events. Build and maintain strong relationships with sponsors and subject matter experts. Deliver high quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders.

Basic qualifications:

High school Diploma

Minimum 1 year of experience as a Trainer

Preferred Qualifications:

Bachelor’s degree

Minimum 1 year of experience as a Trainer in client environment

Experience in working with Global teams and hand on training experience

Strong organizational skills.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women