Salesforce.com, Inc Program Executive, Salesforce in San Francisco, California
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Products and Technology
Program Executive For Digital Transformation
The mission of Salesforce Professional Services team is to accelerate our customer’s success through digital business transformation and put innovation at the heart of their businesses. When we talk about digital transformation for our customers, we mean advising them through business model change, culture(skills , mindset & behavior) change, and technology change to become world-class digital businesses.
The ideal candidate for the Program Executive role has experience leading large scale customer experience, digitization, or sales/service/marketing transformation programs (preferably utilizing the Salesforce platform) as an internal leader or as an external consultant. You have led multiple programs where you have not only helped paint the picture of what could be but also drove execution to achieve the desired value and outcomes. You are confident, experienced and credible in the C-Suite, with an unwavering ability to influence action and results up, down and across the organization.
We consider many aspects, but believe there are two personas who have proven to be successful in the Program Executive role:
You are not a typical executive leader. You’re a leader that has delivered transformation within your company and understand what it means to be accountable for large programs that shift the value proposition of your organization.
You work in the domains of Transformation / Digital / Customer Experience / Innovation. You’ve built cultures of experimentation and customer-centricity, and embrace learning fast in order to achieve sustained transformation. You know how to identify opportunity, cultivate ideas, conduct experiments, build programs/teams, and know when to pivot or persevere. Outcomes of your leadership include: generating a new viable business or product, transforming your business or industry through operational or strategic disruption, or drastically improving the customer experience and time to market via new organizational structures and methodologies.
You are a Managing Director level consultant, who has led and delivered large-scale enterprise business transformation engagements. You are adept at aligning organizations to a defined goal, setting and managing expectations, and effectively communicating with CxO to front line employees in order to influence change. You are skilled at creating ownership of outcomes with your customer while maintaining accountability for results within your team. You have the ability to recognize needs, identify solutions and leverage organizational expertise at the right time, in the right way.
Every day and every customer is different within our engagements, but the following skills and qualifications are key to success in this role:
You have domain expertise in at least one of the following areas; Sales, Service, Marketing, Commerce, Omni-channel, Customer Experience, Technology Delivery and Operations
Self-starter and chief do’er; ability to define and hold the big picture while executing on a piece of it.
Can lead client and internal teams from strategy to roadmap to execution in all three facets of digital transformation; Technology Change, Business Change, Culture(skills , mindset & behavior) Change
Expert level understanding of digital trends and impact to various industries. Depth and breadth of knowledge in multiple industries.
Demonstrated leadership experience across digital, change management, innovation or experience design.
Prior role as an executive with excellent verbal, interpersonal and presentation skills, with a track record of decisive decision making.
Proven ability to generate trust and build alliances.
Ability to quickly build momentum on a program and sustain it
Empathy, curiosity and desire to improve and constantly learn.
Consistent record of delivering business value
Passion for customer experience, business, market trends, and technology.
Understands Salesforce platform enough to influence strategic and value discussions at a management level
Builds bridges and network both within company as well as at client at all levels. Someone people want to work with that understands that while in a leadership position, they are not above doing any work or building any relationships needed to make the client and engagement successful.
Ability to lead teams through influence without positional authority.
15+ years of complex program management experience with examples of enterprise-wide or industry leading digital initiative.
Travel is an integral part of this role, and will be based on individual Customer needs. 50%+ travel to be expected.
Work directly with customer executive and account team to understand context and needs; gain alignment on engagement priorities and success metrics
Design overall engagement scope, goals, and team structure along with the customer and any partners
Drive engagement and/or transformation strategy, leveraging our multi-cloud platform to enable the customer
Partner with customers to build an accelerated roadmap tailored to customer business priorities and that achieve business value faster
Drive the team/customer/partners from strategy to execution in order to achieve the desired outcomes
Lead engagement team(s), including matrixed teams (Advisory, SOW delivery); Represent ground team as One Salesforce
Bring best practice from across Salesforce and Industry as well as business process (Service Excellence, Sales Excellence) domain expertise to bear
Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals
Coach and partner with customer executives
Creating a plan and communication cadence to align internal stakeholders and allow them to help your team and the engagement as needed
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