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Salesforce.com, Inc Production Support - CCE - Mulesoft in San Francisco, California

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Job Category

Products and Technology

Job Details

Production Support - Customer Centric Engineering

Location: San Francisco

About Mulesoft, a Salesforce Company

MuleSoft makes it easy to connect the world’s applications, data and devices. We provide a flexible, unified software platform that enables organizations to easily build application networks using APIs - the digital glue that allows applications to talk to each other and exchange data. MuleSoft is at the heart of the applications and services you use every day, like Netflix, Spotify and Salesforce, from Global 500 corporations to emerging companies in more than 60 countries.

Job Details :

Join a high impact Mulesoft engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Mulesoft, trust is our #1 priority. Our cloud applications handle billions of transactions each day for companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing:

● Using your Java, database, Cloud infrastructure, and API frameworks skills to solve critical customer technical escalations to R&D from our Technical Support organization in a timely manner

● Work together with Technical Support team on alleviating customer from current issue they face

● Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code ● Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

● Providing timely information to customer facing teams to improve overall customer satisfaction

● Mentoring Technical Support on technical issues and best practices

● Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert

● Provide expert opinion as R&D when required during an incident.

● Championing Support and Debug initiatives throughout R&D

What we’re looking for:

● Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

● Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

● Unparalleled troubleshooting and problem-solving skills

● Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

● Bachelor's Degree. BS or MS in Computer Science preferred.

Required Technical Skills:

● Fluency in an object oriented language; Java preferred

● Experience with a known IDE: Eclipse or IntelliJ

● Prior experience building tools, frameworks to automate product functionality, building API driven applications and CI/CD pipelines

● Familiarity with core web technologies: HTTP, JSON, REST, XML

● Experience using Linux environments and Cloud technologies

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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