Job Information

Kforce ECS Desktop Support in San Francisco, California

Kforce has a client in search of an ECS Desktop Support in San Francisco, CA.Duties: * Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures * Provides excellent customer service to computer users * May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members * Coordinates Moves, Adds, and changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures * Maintains and secures inventory of all hardware and software * Supervision Given and Received: Is competent in most phases of end user computing applications to work on own * Typically works under the general direction of the team lead and/or supervision of Manager * Problem Solving and Decision Making: Analyzes problems and takes corrective action * Customer Service Skills: Demonstrates professional behavior with all customers at all times; Develops a clear understanding of the customer's needs seeking information through clarifying questions; Maintains clear communications with customers regarding expectations and time frames; Follows up with customers after a problem has been resolved to inform them of any action taken; Sensitive to customer's frustration and responds professionally * High School diploma or GED required * Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications * Knowledge of mobile devices. Current and recent Windows and, Lotus Notes, Microsoft Office Suite of products * Excellent customer service skills Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours