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Kforce ECS Desktop Support in San Francisco, California

Kforce has a client that is seeking an ECS Desktop Support in San Francisco, CA.Summary:The candidate focuses on technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's, and implementation of end user computing applications and devices for our groups and business partners and employees. In general, employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees.

  • Incident tickets: all secondary break/fix requests for electronic desktop equipment

  • Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office)

  • Each level includes the skills and duties from the previous level

  • High School diploma/GED required

  • Bachelor's degree in computer science or IS; Or four (4) years of experience in a directly related field preferred

  • Microsoft Certifications or training and/or A preferred

  • Minimum of two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications

  • Some technical consulting experience preferred

  • Knowledge of mobile devices

  • Current and recent Windows/Lotus Notes, Microsoft Office Suite of products

  • Excellent customer service skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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