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Salesforce.com, Inc Director/Sr Director, Software Engineering, Customer Data Platform in San Francisco, California

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Director/Senior Director, Software Engineering, Customer Data Platform

The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations to communicate with their customers through email, mobile, social media, Web and marketing automation. We’re driven by a deep understanding of marketers’ needs. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology.

Customer Data Platform (CDP) is a new initiative under the Salesforce Marketing Cloud aimed at changing the future of digital marketing. CDP is a multimodal analytics SaaS solution that seamlessly acquires transactional and behavioral interactions, wrangles and curates data sets appropriately into graph, key-value, tabular, time series and relational models to facilitate optimized query lookups , analytical processing and machine learning at scale in order to empower Sales , Service , Marketing, Web & Mobile Engagement apps with compelling customer experience & engagement.

The Customer Data platform will enable companies to unify customer data, manage identity and consent, segment and activate audiences, and optimize engagement with AI-powered insights. In addition, companies can now build a single view of their customers to deliver personalized engagement across marketing, commerce, sales, and service. You’ll be a part of the platform team that is working on building large-scale distributed services across all core areas of the platform covering data ingestion, big data management, big data processing, analytics/insights, profile graphs, segmentation, and activations. All the teams are dev/ops focused and own the end to end pipelines from development through production and support.

Job Responsibilities

  • Partners with other peer leaders to develop short- and long-term security, product, and service strategies.

  • Drive design and delivery of innovative distributed software services to improve our cloud-based security solutions

  • Manage dev-op activities to support large scale cloud services.

  • Collaborate with other teams to solve security problems with minimal disruption to other business functions.

  • Hire, train and assess the performance of direct reports according to corporate policies and procedures.

  • Assist in the growth of employees through coaching, training, and career development activities.

  • Manage a mixed-specialty team that includes software engineers, backend engineers, and UI engineers.

  • Interact with industry experts, partners, internal staff and auditors

  • Work effectively as part of a geographically distributed team

  • Occasional travel is required (domestic and international)

Required Skills:

  • 10+ years of experience in software development, preferably in large scale cloud and distributed services

  • 7+ years of experience in Infrastructure or Security Engineering/Operations

  • 5+ year in managing software engineering teams

  • Experience leading and motivating a team of engineers in a challenging, dynamic and global environment.

  • Strong distributed systems and architecture skill

  • Experience with big data and pipeline technologies, such as Hadoop, Kafka

  • Knowledge or experience with machine learning

  • Experience building large scale distributed systems, especially in cloud environments

  • Coding experience, in C/C++, Java, Go or Python

  • Experience in a fast-paced environment, involving live site support

  • Bachelor's in Engineering/Computer Science or related industry (or equivalent experience)

  • Unix/Linux internal, deployment and maintenance experience

  • Prior understanding of Agile/Scrum methodologies

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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