UnitedHealth Group Clinical Sales Liaison, RN - San Francisco, CA in San Francisco, California
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The Clinical Sales Liaison, RN is responsible for patient education and sales in a hospital setting. This Clinical Sales Liaison, RN will work directly with case managers and discharge planners to process home infusion referrals within the hospital systems. This position requires sales training as directed by Regional Sales Director.
PLEASE NOTE: This is a PIPELINE requisition. By submitting an application to this posting, you will be reviewed for future openings in markets where applicable.
Provide clinical education and manage marketing services to hospital and physician referral sources to ensure awareness of Optum Specialty Pharmacy Infusion Services programs and services
Assess and coordinate, in partnership with Case Managers and Discharge Planners, home infusion services to assist with determining the plan of care administered by Optum Specialty Pharmacy Infusion Services under the direction of the patient’s physician
Provide patient and caregiver training on therapy, monitoring, and side effects; demonstrate procedure for administering therapy in the home, with a return demonstration from the patient / caregiver
Maintain and grow facility customer relationships and provide responsive customer service with assigned accounts; evaluate current and future clinical and service needs for existing and new accounts
Conduct in-services and continuing education programs for referral sources and/or their support staff; partner with Regional Sales Director on presentations to current and potential accounts
Meet or Exceed quarterly revenue and referral goals
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Current, unrestricted RN license in the state of practice
2+ years of IV related clinical experience
2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications
Demonstrated effective communication and teaching skills with patients, family members, and other staff members
Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
Ability to travel within local assigned territory
You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
2+ years of home healthcare experience
2+ years of Hospital / DME / Home Care or Case Management related experience
1+ years of hospital liaison experience
1+ years of sales and customer service experience
Knowledge of the Infusion Nursing standards (INS) and nursing process
Ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities
Careers with Optum Infusion Pharmacy. If you choose a career with Optum Infusion Pharmacy, you’ll join a team that is dedicated not only to delivering the latest in home infusion therapy, but also providing that care in a patient-first approach that offers better outcomes. As part of the Optum and UnitedHealth Group family of businesses, we strive to help our patients feel comfortable in their regimen so they can receive the treatment they need while maintaining the lifestyle they prefer. At Optum Infusion Pharmacy, you’ll join a team that inspires you to do better every day, resulting in your life’s best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: IV, Infusion Therapy, Infusion, Infusion RN, RN, Registered Nurse, Hospital, DME, Home Care, Home Health, Case Management, Healthcare, Customer Service, Sales, INS, Nursing, Infusion Sales, Clinical Liaison, San Francisco, CA, California, United States
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