Robert Half Associate Cloud Operations Incident Commander II in San Francisco, California
Robert Half is looking for an Associate Cloud Operations Incident Commander II / Customer Service to work with our client. This role would be the first point of contact for inbound escalations to the Cloud Delivery team. They would build partnerships across the Engineering org and triage issues beyond the scope of our L1 & L2 Delivery agents. Develop a thorough understanding of business processes and scope within Cloud Business Operations and enable exceptional customer experiences. Tangibly, this resource would ease the burden off the operations analysts and centralize the escalations that Delivery gets daily (from sales reps, TAMS, the NOC, etc.).
Education: BS / BA preferred.
Customer service and escalation management
Able to prioritize and shift quickly
General understanding of Cloud operations
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