SDSU Research Foundation Recruiter in San Diego, California
This position is open until filled with first review of applicants to take place on Wednesday, January 27th at 4pm
The mission of San Diego State University Global Campus is “to be a world leader in delivering innovative educational experiences to all learners, expanding opportunity and transforming lives. Our programs and technologies are ever-evolving to meet ever-changing needs; our high level of service and support is a constant.” SDSU Global Campus serves as a principal University liaison with the greater San Diego community and provides a wide variety of traditional and nontraditional, credit and noncredit educational experiences designed to fit the lifestyle and expectations of working adults and other lifelong learners. In addition, Global Campus provides a range of academic and special programs for individuals and groups at various times, in various locations, and via various modalities, including technology based programs -- throughout the year. The primary audiences include workforce, military, working adults and international constituencies.
Under the general direction of the Director of Admissions, the Recruiter is responsible for recruitment and enrollment management for Global Campus courses and degree programs from inquiry to application/registration. The Recruiter will assist the Director of Admissions in the development and implementation of the overall scope of lead management and support services offered to prospective students through the Global Campus Student Center. Work assignments will be of a complex level requiring detailed administrative procedures and practices with notable accountability for end results.
Under the general direction of the Director, the Student Services Professional is responsible for:
Customer Service Administration – 80%
Answer and respond to phone, walk-ins, and emails related to student inquiries while following Student Center guidelines; pro-actively communicate and follow-up with leads/inquiries as needed; research/resolve customer/student service issues related to Global Campus programs
Utilize the college's CRM system (Salesforce) to maximize customer service and recruiting efforts through the use of prospect funneling, lead nurturing, and appropriate communication to incoming leads
Maintain tracking systems that ensure sequential follow-up for each prospective student at each step of the recruiting and advising process
Utilize the Global Campus chat and/or SMS functionality to maximize customer service efforts and provide accurate, valid, and complete information by using the right methods/tools
Initiatives outbound dialing campaigns to prospective students to increase sales and revenue
Assist the Director of Admissions with developing CRM workflows for the various tasks that will be the responsibility of the recruitment team
Work in collaboration with the Director of Admissions to integrate and apply agreed-upon, streamlined processes and to help identify areas for process improvements
Monitor enrollment management activity with responsibility for achieving key metrics in lead conversion process
Research, edit, and produce informational materials (in collaboration with Global Campus Marketing Department) that will guide prospective participants through their range of options, helping them select the program that will best meet their needs and capacities.
Work with campus departments on behalf of students to research and resolve academic, disciplinary, and financial aid issues
Develop and maintain accurate recruitment and advising manuals and job aids
Establish methods of performing assigned tasks; coordinate the office workflow and set priorities and deadlines, subject to supervisor approval
Recruiting and Program Promotion – 15%
Participate in on- and off-campus outreach and recruitment activities and events
Host informational table rotating through high-traffic areas of campus
Ensure accuracy of program information on website and databases
Other Duties – 5%
- Performs other duties as assigned which may arise from the changing and evolving nature of SDSU Global Campus
Knowledge & Abilities
Ability to interpret and apply program rules and regulations
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
Ability to obtain factual and interpretative information through interviews
Ability to reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
knowledge and ability to advise students individually and in groups on routine matters where required
Knowledge and ability to recognize multicultural, multisexed and multi-aged value systems and work accordingly
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, others in committee work, and student advising and community contacts
Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Ability to work some evenings and weekends with advance notice
Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.
Two years of professional experience in one of the student services program areas or in a related field; A master’s degree in a job-related field may be substituted for one year of the professional experience.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Past working experience working leads/inquiries
Previous work experience coordinating program logistics
Previous experience working at a University
Previous experience working with students
Previous work experience in continuing education for adult and non-tradtional learners
Previous CRM experience utilizing Salesforce
Previous work experience working in a performance-oriented environment utilizing performance expectations, and established goals and objectives
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer
Req No.: 2021-11386
Starting Salary: $19.50 - $22.00
External Company URL: www.sdsu.edu
Street: 5250 Campanile Drive
Is this position teleworking?: Yes