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Benchmark Supervisor - Primero Cantina in San Antonio, Texas

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs

  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

  • 401K match (Let us help you build your financial future)

  • Companywide Hotel Room Discounts (Who doesn’t love to get away)

  • Paid Time Off

  • Employee Assistance Program (We are here to support you)

  • Employee family events (bring the kids!)

  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

  • Many more, please inquire for more details

    Who are we?

The Supervisor is responsible for assisting the Manager in overseeing the operation and staff of the restaurant to maintain the highest level of standards and efficiency.The Restaurant Supervisor is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Restaurant Supervisor will assist in maintaining the La Cantera Hill Country Resort Standards.

What you will have an opportunity to do:

Essential Job Functions:

  • Maintains a commitment to customer service and guest satisfaction

  • Leads and supervises the outlets team

  • Prepares forecasts and reports and assists in the development of the food & beverage budget

  • Conducts daily lineups before each shift

  • Communicates all necessary information to the front and back of house staff for each shift

  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

  • Takes initiative to develop and execute new promotions, events, etc.

  • Responsible for daily report input and log book entries

  • Enforces high standards of hygiene and sanitation within the outlets

  • Tracks payroll and revenue daily

  • Ensures the security of monies, credit and financial transactions

  • Establishes par levels for supplies and equipment

  • Supervises the performance, attendance, attitudes, appearance and conduct of team

  • Manages timely completion of performance appraisals

  • Monitors time punches in Timesaver, ensuring accurate payroll for all associates

  • Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance

  • Develops and implements controls for expense management

  • Implements strategies to continually improve revenues

  • Assists with the development, training and inspiration of outlets staff for promotion

  • Provides prompt follow-up to all guest concerns

  • Assists the Director of Food & Beverage with the design and implementation of training programs

  • Empowers team to exceed service standards

  • Instills a calm, organized approach in all stressful situations

  • Works with PS to recruit and hire staff

  • Completes all proper new hire and termination paperwork

  • Orders all necessary office supplies and ensures proper stocking levels

  • Maintains a safe and pleasant work environment

  • Ensures cleanliness of outlets’ storage rooms

  • Promotes high associate morale

  • Recommends discipline and/or termination when appropriate of team members

  • Takes a proactive approach to coaching and counseling

  • Attends appropriate resort, division and department meetings

  • Resolves guest issues promptly and with great care and effectiveness

  • Maintains a strong knowledge of hospitality trends, especially food & beverage

  • Provides general resort information for guests

  • Utilizes labor management tools to schedule and control labor costs

  • Offers warm and sincere welcome/farewell for all guests of La Cantera Hill Country Resort

  • including use of guest name & good eye contact with each guest

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Always maintains a professional demeanor and attitude

  • Communicates all pertinent information to the outlets team

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

  • Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

  • Maintains a professional appearance. Follows all La Cantera Hill Country Resort

  • dress code standards

  • Remains alert, courteous and helpful to the guests and colleagues at all time

Associate is held accountable for all duties of this job and other duties as assigned.

Experience and Education:

  • High school diploma, GED, or the equivalent work experience required

  • Two or four year degree in field of choice preferred

  • At least three years supervisory food and beverage experience required

  • Prior Four or Five Diamond experience preferred

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must have valid driver’s license and meet company driving standards

  • Must be able to read, write and speak English

  • Must be at least 21 years of age

  • Must have excellent leadership skills

  • Must be a positive example for staff

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must have excellent computer skills

  • Must have strong working knowledge of Microsoft Office programs

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

Working Conditions:

  • Must be able to stand and walk throughout the shift

  • Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally

    What are we looking for?

    Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MAKE SOMEONE’S DAY, EVERY DAY

More than a slogan, our Be the Difference service philosophy drives our way forward. Every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, ownership and communities.

BUILD YOUR FUTURE

Benchmark University offers continuous learning for Benchmark employees in every department and discipline. From webinars and self-study courses to on-site training, conferences and certifications, there are myriad opportunities to grow personally and professionally.

SHOW YOUR COMMUNITY YOU CARE

Our commitment to service doesn’t end when we leave work for the day. We’re actively involved in our own communities through a company-wide service initiative, Hometown Hospitality: Caring for Our Communities. Benchmark employees across the country and around the globe are making a big difference for their neighbors.

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