Benchmark Server - SweetFire Kitchen in San Antonio, Texas
Come be a part of something bigger!
More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.
We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn’t love to get away)
Paid Time Off
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids!)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
Many more, please inquire for more details
Who are we?
The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the Resort standards.The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!
What you will have an opportunity to do:
Benefits and Perks:
Gym Membership Discounts
Six Flags Discounts
Verizon Wireless and Sprint Discounts
Shoes for Crews Program
Benchmark Associate Room Rates
Golf Course Discounts
Cantera Cares Program
Paid Time Off **
Medical Insurance **
** = Full Time Associate
Essential Job Functions:
Adheres to the steps of service using the service standards manual
Takes guests orders using seat numbers and appropriate order taking sheets
Enters orders accurately into POS systems
Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists
Resets dining room according to meal period and table needs
Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
Follows all proper bookkeeping and cash handling procedures
Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
Serves food and beverages to guests
Informs and promotes guests of daily/nightly specials
Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Offers creative selling of products to guests
Answers questions and/or makes recommendations on menus items
Cleans tables and/or counters & seats after guests are finished
Explains how various menu items are prepared, describing cooking methods and ingredients
Takes into consideration any special request, dietary issues made by the guest
Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa
including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Describes and recommends wine pairings to guests
Brings wine selections to tables with appropriate glasses and pours the wine for guests
Ensures final quality check on food and beverage prior to serving guests
Monitors assigned tables for customer satisfaction, quality and additional service
Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
Accurately reports tips & shift times in the appropriate location at the end of each shift
Addresses any guest issue promptly and with concern
Provides assistance to restaurant staff as needed
Attends monthly mandatory department meetings and appropriate resort and division meetings
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all La Cantera Resort and Spa dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
Experience and Education:
High school diploma or equivalent
Prior hospitality experience preferred
At least one year high volume restaurant serving experience preferred
At least one year food & beverage experience preferred
At least 6 months POS system experience preferred
Adequate wine, beer and mixed drink knowledge preferred
Must be a United States citizen or possess a valid work permit
Must be at least 18 years of age
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests.
Must be able to stand and walk throughout the shift
Must be able to frequently lift and carry up to 25 lbs at shoulder height;
Must be able to occasionally push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally
What are we looking for?
Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MAKE SOMEONE’S DAY, EVERY DAY
More than a slogan, our Be the Difference service philosophy drives our way forward. Every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, ownership and communities.
BUILD YOUR FUTURE
Benchmark University offers continuous learning for Benchmark employees in every department and discipline. From webinars and self-study courses to on-site training, conferences and certifications, there are myriad opportunities to grow personally and professionally.
SHOW YOUR COMMUNITY YOU CARE
Our commitment to service doesn’t end when we leave work for the day. We’re actively involved in our own communities through a company-wide service initiative, Hometown Hospitality: Caring for Our Communities. Benchmark employees across the country and around the globe are making a big difference for their neighbors.