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Benchmark Meeting & Event Manager (Conference Services Manager) in San Antonio, Texas

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Meeting & Event Manager is responsible for exemplifying the La Cantera Resort & Spa culture, as well as promoting the resort as both the Destination and Employer of choice. He / She is dedicated to the planning, coordination, and exceptional execution of all conferences and unique events, contracted by the Group and Event Sales Department. This opportunity requires a detailed, organized, and agile individual who is resolution oriented, and is able to multi-task. Excellent inter-personal skills and effective written communication are a must for this position.

Job Description:

Essential Job Functions:

  • Effectively communicate to all departments, the information necessary for successful execution of each event

  • Maintain a strong relationship with clients, as well as with the hotel’s Operating departments.

  • Monitor and manage guest room blocks in accordance with the contract, as well as monitor key deadlines as outlined.

  • Prepare and distribute accurate Banquet Event Orders, and Event Resumes. Effectively communicate any changes and updates

  • Accurately forecast and understand group rooms and group food and beverage revenues

  • Participate in site visits and planning meetings for upcoming events

  • Suggestively sell menus and experiences that meet the guests needs, and maximize revenues

  • Maintain a professional appearance, in accordance with the Image Guidelines set forth in the Associate Handbook

  • Attend appropriate resort and department meetings

  • Maintain a strong knowledge of hospitality trends, especially those related to food and beverage

  • Have a passion for creating an exceptional experience for all guests

    Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Schlitterbahn Discounts

  • Verizon Wireless and Sprint Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates

  • Golf Course Discounts

  • F&B Discounts

  • Cantera Cares Program

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • Family Discount

  • 401K

  • Paid Time Off **

  • Medical Insurance **

  • Dental Insurance**

  • Lifetime**

  • ** = Full Time Associate

    Experience and Education:

  • High school diploma required.

  • College degree preferred.

  • Minimum 3 years’ experience as an Conference Services Manager for an upscale hotel / resort

    Job Requirements:

  • Adaptability; maintain performance levels under pressure, and in a fast paced environment

  • Communication; must have excellent listening skills and effectively convey information and ideas to others in a persuasive and confident manner, through a variety of methods

  • Resolution Oriented; identify and understand challenges and opportunities, and draw educated conclusions to evaluate every possible solution. Must be able to resolve conflict in a diplomatic and tactful manner.

  • Professional Demeanor; exhibit behavioral styles that convey confidence and represent The Resort’s values and culture

  • Relationship Building; develop and sustain relationships with both internal and external guests, built on mutual respect and trust

  • Must be a United States citizen or possess a valid work permit, and be at least 18 years of age

    Working Conditions:

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height

  • Must be able to frequently lift and carry up to 50 lbs;

  • Must be able to bend, squat, push and pull frequently;

  • Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com

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