Job Information

Humana Medical Receptionist - Variable Staffing - San Antonio in San Antonio, Texas


The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.


About Conviva:

Conviva is a wholly owned, subsidiary of Humana. At Conviva Care Solutions, we want to inspire people to live their best healthy life. Conviva Care Solutions is a management services organization representing nearly 300 physician practices, 800 clinicians, and 300,000 patients across the states of Florida and Texas. We need people with a passion for helping others and making change happen. We don't want to be like everyone else in the industry-we want to be better. And we're looking for talent that wants to grow, be challenged and inspired to help make that happen.

At A Glance:

Conviva is seeking a dedicated, compassionate, and cheerful - Front Desk Medical Receptionist - who is interested in growing with the company and being a part of something great!

Medical Receptionist Job Functions:

  • Support five clinics throughout San Antonio

  • Operates a multi-line phone and maintains long distance call logs

  • Maintains the reception area

  • Appointment scheduling

  • Verification of insurances

  • Collecting patient charges

  • Takes and distributes accurate messages

  • Greets visitors and determines the nature of their visit

  • Issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee

  • Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.

  • Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages

Required Qualifications

  • Experience in medical office or in an administrative role

  • Six months to one year of multi phone line experience

  • Excellent Customer Service and phone etiquette.

  • Knowledge of MS Office (Word, Excel, Outlook, Access)

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Must be a team player with excellent communication skills

  • Must have reliable transportation

We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. This job must be in the office and requires close personal interaction with patients. You will not be able to social distance.

If progressed to offer, you will be required to provide proof of full vaccination where allowed by law. Medical and religious exemptions will be considered on a case by case basis. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Preferred Qualifications

  • Associate degree

  • Bilingual

  • Knowledge of Medical terminology

Additional Information

  • Scheduled hours vary per week - 20 - 40 hours

  • Monday to Friday 8AM-5PM

  • Schedule may change as per center needs

Scheduled Weekly Hours