CVS Health Manager - Account Management in San Antonio, Texas
The Manager, Account Management for Aetna IBU Commercial Account Management will focus on maintaining client satisfaction and retention efforts. You will manage and develop a team dedicated to supporting clients by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. You will foster teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service and lead daily activities of assigned team by providing coaching, mentoring, development, guidance and timely resolution of issues within the team environment. You will also identify and implement departmental best practices to ensure employees are following best practices to ensure ongoing success.
You will accomplish this by:
Building relationships with key client stakeholders through a consultative approach to fully understand client and member needs.
Fostering teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service.
Developing efficient policies and procedures to enhance your teams’ efficiency and opportunity for success.
Your success will be driven by exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your skills as an excellent client liaison and complex problem solver will also contribute to your success. You will operate in a fast-paced environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
A minimum 5 years of experience which includes three years in account management, healthcare, insurance or benefits experience
3 or more years of demonstrated direct, or indirect leadership experience
Some PBM system knowledge, to include SalesForce and AS400/RxClaim
Strong Leadership skills/competencies to lead change, establish positive and dedicated environment, support employee career development
Proven competencies in holding self and others accountable, ownership, and the ability to influence outside of sphere of responsibility
Ability to build and maintain effective interpersonal relationships to improve customer service in order to achieve business objectives
Ability to manage multiple, concurrent projects with previous project management experience
Demonstrated advanced level problem-solving and analytical skills
Proven history of high client satisfaction and client retention
- Bachelor's Degree is required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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