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UnitedHealth Group Customer Service Representative - San Antonio, TX in San Antonio, Texas

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am – 8:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 12459 Network Blvd, San Antonio, TX 78249.

Primary Responsibilities:

  • Works in a call center environment under supervision, this position handles inbound calls from patients, providers and clinic staff.

  • Answer inbound phone calls while displaying a willingness to assist, displaying compassion and empathy. Make outbound calls as necessary.

  • Schedule, coordinate and assist patients with transportation. Relay necessary messages to staff through direct call or by appropriate communication process.

  • Confirm pick-ups and returns, address, changes, or inquiries in the appropriate database within required timeframes.

  • Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes.

  • Codes, documents, tracks and resolves all incoming calls and actions taken in core systems.

  • Works effectively in a structured, production environment.

  • Adheres to daily schedules and assignments.

  • Maintains strict patient and company confidentiality.

  • Performs other related duties as assigned.

  • Meet the performance goals established for the position in the areas of: efficiency, call quality and attendance.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of customer service experience

  • Ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

  • All new hires will be required to successfully complete Customer Service training classes and demonstrate proficiency of the material

Preferred Qualifications:

  • Bilingual in English / Spanish

Soft Skills:

  • Ability to work effectively in a fast-paced call center environment

  • Strong desire to work with the elderly

  • Excellent listening skills

  • Excellent oral and written communication

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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