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Kforce Customer Service Representative in Saint Louis, Missouri

Kforce has a client that seeking a Customer Service Representative in Saint Louis, MO.Essential Duties:

  • Maintain & follow insurance/hail claim procedures

  • Answer incoming customer inquiries from all lines of Customer Care Center business and make outbound calls

  • Enter and update customer information in company database

  • Schedule claims, sales and service appointments (email, text, phone and claims systems)

  • Coordinate the efforts of the service and sales teams

  • Provide friendly, knowledgeable, and prompt support for internal and external customers

  • Work to improve systems and processes to make the Customer Care Center more effective and efficient

  • Coordinate work with other Customer Care Center team members

  • Handle and resolve customer complaints specifically but not limited to those from insurance/hail customers

  • Participate in and give feedback for the evaluation and training of other Customer Care Center team members

  • Excellent communication skills and strong interacting ability with customers via telephone, email

  • Experience using MS Office products (Outlook, Word, Excel) and other common business software

  • Desire to work as part of a team and provide back-up when required for team members

  • Ability to prioritize competing responsibilities according to urgency and importance

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00

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