Job Information

SSM Health Continuous Improvement Manager in Saint Louis, Missouri

Support assigned areas through the coaching and development of hospital executives with oversight to regional or senior leadership on the administration, deployment and technical aspects of SSM Health’s operating model. Serve as a mentor to various levels of leadership to manage and provide in-depth and broad CI expertise in order to achieve strategic and operational performance objectives to reach business goals. Responsible for facilitating activities based on needs, and for delivering educational content to leaders and teams related to SSM Health’s continuous improvement methodology. While serving as a coach to the leaders they serve, the individual will assist in identifying, monitoring and mentoring leaders to improve outcomes using the systems and elements in the operating model.


  • Serves as a coach to hospital executive teams with oversight to r egional or s enior leadership on the implementation and deployment of SSM Health’s o perating m odel.

  • Identifies, performs or manages tasks related to defining and measuring problems while coaching leaders to solve unique and complex challenges that have a significant impact on the m inistry or business unit.

  • Acts as an internal consultant in support of unit and ministry-based strategy deployment activities; supporting the development of short and long term strategies incorporating SSM Health’s o perating m odel practices to facilitate progress and achieve strategic objectives.

  • Conducts advanced improvement activities through the engagement of leaders and teams while building a culture of continuous learning and enablement through the deployment of SSM Health’s o perating m odel.

  • Coordinates and leads key improvement initiatives while acting as a coach to internal teams; coordinating workshops, team training, and openly sharing technical expertise related to SSM Health’s o perating m odel to ensure continued adoption of the systems and elements.

  • Coaches and develops a problem-solving culture at all levels of the organization.

  • F acilitates in-person or virtual “train the trainer” sessions in a professional, articulate manner that clearly demonstrates SSM Health m ission and values .

  • Performs other duties as assigned.


  • Bachelor’s degree in healthcare administration, nursing, organizational development, business, quality or related field


  • Three years’ process improvement experience working with executive teams


  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

  • Frequent keyboard use/data entry.

  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.

  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

  • Rare climbing.

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.