Carrier COMMERCIAL EXCELLENCE MANAGER in São Paulo, Brazil
LOC6033: Av. Doutor Cardoso de Melo, 1855, CJ 82, São Paulo, SÃO PAULO, 04548-005 Brazil
This role should demonstrate passion and leadership with a focus on the customer journey and the progressive improvement of the net promoter score, solid communication and change management skills, as well as experience in the fields of business process improvement, operations, analytics, customer data management and information systems.
The Commercial Excellence Manager is responsible for accurate and timely commercial reporting to the LATAM leadership team.
More specifically, the Commercial Excellence Manager will:
prepare weekly & monthly sales performance reviews, create & provide templates and consolidate inputs into single, regional reports
provide periodic, detailed reporting on sales performance, with comparisons, trends and various breakdowns (e.g. by region, customer, product, salesperson, etc.)
provide miscellaneous commercial reporting to support the sales operation
suggest relevant metrics and drive consistency across the regions (e.g. major wins, pro-express reports, won/lost ratios, customer service metrics, etc)
lead the design, deployment, and maintenance of CRM tools in the region, to achieve world class customer & pipeline-management
Improve process and controls of customer database to ensure this is accurate and updated.
manage price systems across LATAM including discounting systems.
maintain sales tools together with the local commercial teams and the IT and other functional teams; ensure adequate training on these tools
drive various business intelligence initiatives by collecting internal data and translating this into actionable inputs for the sales teams
Work with individual BU´s leaders to drive progress in each of the metrics and key tasks related to NPS
Execute as well as improve the FS Executive Survey (explanatory deck, questionnaire, training, translations, reporting results, etc)
Train the local owners and end-users: Medallia Dashboard, Analytics, NPS, Customer Feedback Loop (implementation & performance tracking)
Drive sales process and systems improvements to elevate customer experience.
Bachelor's degree in business, marketing, economics, or other engineering discipline
5+ years of Commercial Excellence leadership with B2B customer focused leading organizations
Process Improvement advanced background and experience
Outstanding CRM understanding and business acumen
Experience in managing multiple, complex projects and changing priorities, making sound decisions and working effectively in a matrix environment
Proven experience to operate across diverse international markets and possess a strong element of Cultural Awareness and acumen. Ability to remotely interact with key stakeholders.
Outstanding leadership and communication capacities to work in matrix and multidimensional organization and to liaise with the global structure
Fluent English required and Spanish desirable
Excellent strategic, operational, and project management capabilities
Executive gravitas and ability to comfortable with senior level executive engagement
Outstanding communication skills and ability to operate across countries, communicate and coordinate effectively across organizational boundaries
Core pricing strategic marketing competency
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice
- Carrier Jobs