Job Information

J&J Family of Companies Manager, Network Performance Assurance in São José dos Campos, Brazil

Johnson and Johnson Network Operations Team is seeking an innovative Manager - Network Performance Assurance to be located in the USA or Sao Jose dos Campos, Brazil.

+ + “Work location is flexible if approved by the Company except that position may not be performed remotely from Colorado. "

What’s in it for you…?

“Caring for the world, one person at a time…”

As an employee, we consider you as our most valuable asset. We take your career seriously. As part of a global team in an innovative environment, your development is key and our day-to-day responsibility. Through e-university, on job training, various projects, and programs, we ensure your personal growth. Our benefits make sure we care for you and your family now and in the future! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Major Duties and Responsibilities :

This is a highly technical role that is part of a global team to troubleshoot and resolve sophisticated and chronic network performance/operational issues. The Performance Assurance Manager is a SME in all major network technologies such as Switching/Routing, WAN, WLAN, Firewalls, Load Balancers, Cloud Exchange/CoLo, Cloud-based network services, and SDN. This position will partner with peer technology domain teams (Desktop, Server, Application, Cloud, etc.) when vital to identify performance issues and drive the resolution. One of the primary goals of this position is to focus on improving network reliability and resiliency by proactive remediation of potential issues that could cause future business impact. Additionally, this role will ensure that corrective and preventative activities resulting from Problem Management are implemented.

The Manager- Network Performance Assurance will be accountable for the assessment of network site health reports that focus on network performance, configuration review and identifying single points of failure and any required remediation.

Additionally, the role will solicit and receive feedback from business partners regarding network performance with the goal of growing the reliability and stability of the global network. This role will also partner with the Global Network Engineering team to standardize configuration changes and automation based on findings and recommendations. The position will engage OEM’s for information regarding bugs, patches, software upgrades, and configuration changes.


  • Bachelor’s degree - Desired

  • Possess an advanced network certification such as CCNP / CCDP or higher

  • 6+ years of large / enterprise Network Operations expertise and experience

  • 3+ Years of experience in Next Gen network technologies like Cloud Networking, SD-WAN and Network Virtualization

Knowledge, Skills and Abilities:

  • Strong Troubleshooting & Network Operations experience in complex Network environments

  • Solid understanding in these technologies: routing/switching, WAN technologies, EIRGP/BGP, VPN, SDWAN, Cloud connectivity, Cloud-based Networking technology, WLAN Technologies

  • Broad technical knowledge and experience with converged infrastructure, Switching/Routing in a large and complex network, DHCP, DNS, IP, IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS, EIGRP/BGP, Load Balancers, Firewalls etc.

  • Knowledge of High availability / resiliency engineering

  • Confirmed vendor management experience

  • Solid experience utilizing network management and troubleshooting tools include packet analysis

  • Demonstrable experience leading virtual teams supporting a complex network environment

  • Excellent written and oral communication skills

  • Proven analytical, evaluative and problem-solving abilities

  • Ability to optimally prioritize and execute in a fast paced environment

  • Outstanding customer service orientation

  • Extensive experience working in a team-oriented, collaborative environment

  • Scripting in Ansible or Python, Automation / scripting, Virtual Networking (NSX), AWS, AZURE and Equinix Cloud Exchange

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

United States-New Jersey-Raritan-1003 US HIghway 202

Other Locations

North America-United States, Latin America-Brazil-São Paulo-São José dos Campos


Johnson & Johnson Services Inc. (6090)

Job Function

Info Technology

Requisition ID