Veritas Veritas Verified Services Technical Support Engineer in Roseville, Minnesota
Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
Job Description :
oSupport federal agencies and other customers during and after standard business hours. Shifts may include standard business hours and/or early evenings, nights, early mornings to cover weekdays and weekends.
oProvide advanced technical phone support to customers using NetBackup and Veritas Appliances. Your typical customer may be a senior systems administrator, consultant, or DBA working for a federal agency.
Responsibilities include, but are not limited to:
oResolve very complex or previously unknown problems requiring high level technical expertise and business acumen
oRecreate customer environments and problems to aid in troubleshooting/case resolution
oFunction as the Technical Support liaison with Veritas Engineering
oConsult with management in directing resolution of critical customer situations
oCollaborate with Veritas Partners and vendors to resolve multi-vendor issues
oDocument resolutions in accordance with Knowledge Management practices
oAuthor/Edit TechNotes and TechAlerts
oContinuous development of industry, technology, business and leadership skills
oProvide Probable Cause Analysis (PCA); ensures information is captured for Knowledge repository
oDetermine and communicate recommendations on Support readiness for new products and features
oParticipates in pre-release product analysis and beta programs
oProvide feedback to improve product quality/functionality
oMay require travel to international/domestic sites
oConsults with Support management on continuous process improvement and process re-engineering
oParticipates in process planning and makes recommendations for improvements
oRepresent Technical Support at company and customer events such as Vision, Cutting Edge, user forums, partner visits
oOther duties as assigned
oAdvanced NetBackup administration and troubleshooting experience.
oBS in Computer Science, equivalent experience or related major with course work in Structured Programming (C or C++ and/or Java)
oSystems Administration expertise on Windows or one of the following Operating Systems (Solaris, AIX, HP-UX, Linux)
oNetwork communication, performance and administration
oSystem I/O and performance
oSQL (Structured Query Language)
oRelational Database Management (Oracle, Sybase, Informix)
oSCSI hardware (tape drives, libraries, storage subsystems) configuration experience
oStorage Area Network (SAN) experience
oPossesses world-class problem solving and troubleshooting skills
oDemonstrates role-model level customer service/support skills
oDemonstrated skills at working within a team environment
oPossesses superior listening skills
oAbility to adapt behavior and approach depending on audience
oAbility to multi-task and manage time well
oSuperior verbal and written communication skills
oCan direct own learning activities and professional development strategy
oAbility to establish technical credibility with customers, peers and Engineers
oCan create and write complex procedures
oDemonstrated ability to successfully manage large, long-timeframe projects
oStays current on industry developments and market trends
oAble to maintain a positive attitude throughout the support process
oTakes a calm and mature approach to dealing with difficult problems and people
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!
Why Join Us? (https://www.veritas.com/company/careers/why-join-us)
Working at Veritas
At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation.
If impact, innovation and a winning culture are important to you, consider a career at Veritas.
We Embrace Diversity
Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed.
Veritas is an equal opportunity employer
Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.
EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) to find out more.
Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal (https://veritas.service-now.com/hrp) .
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