CASY-MSCCN Jobs

CASY-MSCCN Logo

Job Information

National Express Area General Manager in Rosemead, California

Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

  • Developing relationships with customer base and ensuring General Managers have significant customer relationships throughout their area

  • Understanding the customer contracts and compliance needs

  • Ensuring the area is meeting all contract responsibilities

  • Ensuring the area has a business plan and budget

  • Reading financial statements for the area, analyzing them, and developing action plans

  • Ensuring the General Managers know how to read relevant financial statements and can develop appropriate improvement plans

  • Tracking area and CSC results, defining trends, and anticipating impacts

  • Identifying customer trends and defining the behavior of competitors in the region

  • Identifying growth opportunities in the division and developing strategies for contract negotiations

  • Translating customer/competitor/industry trends for the regional team

  • Ensuring an Employee Relations plan is in place and executed

  • Ensuring that internal talent pool within the area is identified and developed

  • Ensuring company’s process, policy, and initiatives are understood and being followed

  • Ensuring business tools are being utilized

  • Ensuring GM’s have coaching plans and coaching notes for the members of the Customer Service Center staff

  • Ensuring GM’s and staff attend workshops, seminars, and learning events

Qualifications

  • Bachelor’s Degree or equivalent preferred

  • 5 years operations experience required

  • 3-5 years management experience with demonstrated ability to coach and develop employees and improve performance

  • Demonstrated progressive experience within an organization; managing multiple sites a plus

  • Service industry experience preferred

  • Desire to coach and mentor others

  • Experience managing budgets and analyzing financial performance

  • Ability to accurately forecast weekly, monthly, quarterly, and annual revenue streams

  • Strong customer service orientation

  • Excellent consultation, advisory and influencing skills to provide advice and guidance on a broad range of issues

  • Demonstrated leadership skills and the ability to delegate necessary responsibilities involved in managing a large workforce operation

  • Strong working knowledge of MS Office Software (Outlook, Word, Excel, PowerPoint); working knowledge of Accounting Software and Oracle preferred

  • Excellent verbal, written, presentation, and interpersonal skills

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Operations Field

Primary Location: United States-California-Rosemead-Rosemead, CA

Work Locations Rosemead, CA (2001_Rosemead, CA)2713 North River Ave.C/O DURHAM 2001Rosemead, 91770

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Manager

Job Shift Day Job

Travel No

Req ID: 213479

DirectEmployers