Job Information

ICF Senior ServiceNow Business Analyst in Rockville, Maryland


* Some work will be required to be performed at the client site in Rockville, MD. *

The Digital Modernization division of ICF is seeking a motivated Senior Business Analyst with experience identifying, analyzing, and managing business and technical requirements for federal government projects. The successful candidate will possess an understanding of driving tasks to completion and is self-motivated, driven, and understands multiple technologies including (ServiceNow, Requirements Management Tools, Jira, Confluence).

Our Digital Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. 

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise. 

What you’ll be doing:

  • Work with government stakeholders, plan, manage, document, and analyze functional and testing requirements, identify gaps, and identify alternative approaches to meet requirements.

  • Assist in analyzing and documenting client's business requirements and processes; communicates these requirements to technical and non-technical personnel by constructing basic conceptual data and process models

  • Assist with the management of requirements and collaboration sessions using tools like JIRA and Confluence

  • Assist in the research and assessment of business goals, objectives, and needs to align information technology solutions with business initiatives

  • Communicate effectively with a wide variety of technical and non-technical audiences. 

  • Develop a strong understanding of the client mission, organization, and technology landscape to better understand how ICF can most effectively identify and address enterprise needs.

Required Skills:

  • Bachelor’s Degree from an accredited institution

  • 5+ years of experience as a Business Analyst in a fast-paced client-facing solution delivery environment 

  • 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) 

  • 5+ years of demonstrated experience driving direct client requirements

  • 2+ years of experience with the ServiceNow Platform 

  • 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

  • 1+ years leading and mentoring teams

  • US Citizenship or Green Card is required (required by the federal government for this position).

  • Must be able to obtain Public Trust clearance 

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

*Desired Skills: *

  • Good understanding of basic system technologies as they relate to the project deliverables 

  • Experience with business process mapping and the use of project management software 

  • Excellent oral and written communication skills 

  • Strong analytical, problem-solving, and time-management skills

  • Excellent attention to detail

  • Experience is conducting user acceptance testing

  • Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence

  • Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand 

  • Experience thriving in ambiguous solution-delivery environments 

  • Ability to work well under constantly changing deadlines and priorities 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights ( and Pay Transparency Statement .

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$77,412.00 - $131,600.00

Maryland Remote Office (MD99)