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ICONMA, LLC Customer Support Representative I in Rock Valley, Iowa

Job Description

  • As a Customer Support Representative at Client A&I Products in Rock Valley, Iowa you will service customers through receipt of inbound calls.

  • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.

  • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.

  • Distributes additional product/service/policy information to customers dealers and Client personnel.

  • Develops common solutions to problems with team members to maintain required service levels.

  • Maintains the accuracy and availability of customer related information on-line.

  • Assists in the promotion of Client products/services/programs through special program offerings special mailings and pro-active user contact.

  • Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

    Requirements

  • Place customer orders using multiple business systems

  • Answer questions regarding order status, freight cost, freight status, and product details

  • Perform outbound calls related to sales or potential informative campaigns

  • Service various call queues and possibly chat queues as assigned

    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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