Job Information

University of Rochester Physician Support Rep III in Rochester, New York


Position Summary:

Using independent judgment and initiative, the position provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator. This position requires superior skills to complete a large volume of work under time constraints. The position requires extensive knowledge of Hospital and University Policies and Procedures, strong organizational, communication, and computer skills. This position requires a courteous individual with superior interpersonal and communication skills with internal and external stakeholders.


  • Support the clinical activities of the faculty members as assigned,

  • Communicate with Division Administrator, regarding other oppersational issues, practice concerns and quality assurance matters. Attend departmental meetings for training purposes or participation in addressing a specific operational issue. Other duties as required

  • Schedule appointments, tests, and surgeries, coordinating appointments, tests and consults in preparations for surgery or further clnical work-up. Obtain Authorizations for necessary tests and surgery. Requires thorough documentation.

  • Manage the intake of new referrals through various sources, including eRecord work-queues, faxed referrals and phone calls from outside providers. This requires entering new patients into EMR. Requires thorough documentation.

  • Participate in the phone answering system (ACD) to monitor/answer incoming calls to the devision main line for physician-practice business related issues. Requires ability to triage incoming calls to determine what action can be taken at the time of the call, what calls should be transferred and what calls should be forwarded to the physician. Requires thorough documentation.

  • Coordinates maintenance of patient records including scanning, documentation for billing, completion/submission of documents regarding patient care and insurance. Transcribes, proofreads and ensures accuracy of timeliness of all written materials including medical reports and business correspondence. Demonstrates knowledge of medical terminology, word processing, spreadsheets and presentation software. Research hospital medical records for information requested by physicians, insurance companies and attorneys.

Qualifications :

  • High School Diploma and 2 years of relevant experience required.

  • Demonstrates superior customer service skills required.

  • or equivalent combination of education and experience required.

  • Medical terminology required. Experience with surgical/appointment scheduling preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.89 - $25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: Full-Time