Job Information

Rochester Regional Health Financial Counselor - Long Term Care in Rochester, New York



At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

  • Pension Plan
  • Retirement Plan
  • Comprehensive Benefits Package
  • Tuition Reimbursement
  • Benefits Effective Date of Hire
  • Same Day Pay through Daily Pay

Under the direction of the Revenue Cycle Director, the Financial Counselor works with resident and/or families to collect on private pay and NAMI monies owed to the organization. Works with the family/resident to create optimal payment options for the organization and to maintain effective collections to meet departmental goals and targets.

STATUS: Full Time

LOCATION: Riedman Campus

DEPARTMENT: Long Term Care

SCHEDULE: Monday-Friday Days


• Associates degree or equivalent preferred
• Proficient in Microsoft Office (excel, word, PowerPoint, etc.)
• Proficient working knowledge of assigned receivable systems
• Strong verbal and written communication skills
• Strong customer services skills and the ability to demonstrate compassion and empathy


BILLING & SUPPORT: In accordance with departmental policy, performs billing related functions in a timely, accurate and customer service oriented manner while meeting all regulatory standards. Completes monthly billing statements to residents/families. Monitoring resident billing accounts regularly to assess payment compliance. Research and resolve all account inquiries received in a prompt and accurate fashion with a focus on excellent customer service. Resolution may include account correction, rebilling, or referring to another team. Continuously meet with residents/family to discuss their financial obligations and make sure that they have an understanding of options available to them to be able to secure payment

COMMUICATION & DOCUMENTATION: Work with appropriate team members, inclusive of legal counsel, financial case managers, nursing home administrators, and nursing home social workers to assure a streamlined and coordinated effort in collections. Identify and report to Revenue Cycle Director accounts that need to be referred for legal assistance in collections. Work with Revenue Cycle Director to manage accounts that are with legal counsel in obtaining requested documentation and in some cases direct communication with the attorney. Perform other related administrative and operational duties as may be assigned.

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $18.75 - $23.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

Minimum Salary: 18.75 Maximum Salary: 23.50 Salary Unit: Hourly