Job Information

Aston Carter Customer Service Representative in Rochester, New York

Our client, a medical device manufacturer, and an employer of choice in the Rochester area, is looking to hire a customer service representative to join their growing team.


  • Answer general customer inquiries regarding our client's products

  • Serve as a first point of contact for internal and external inquiries pertaining to our client's small to medium sized direct trading partners.

  • Process daily orders for the business unit, manage incoming customer service phone calls, respond to customer information requests, and resolve standard customer and order issues

  • Enhance the customer experience for all customers through consistent follow-up, communication, high attention to detail, and professional demeanor.

  • Assisting client calls with surgical equipment orders


  • Matching 401K Contribution

  • Health/Dental/Vision Insurance

  • Paid Sick Time

  • Medical manufacturing experience with an industry leader

  • Career opportunity with an employer of choice

  • Plenty of career growth opportunity

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.