Job Information

Rise Life Services ICF Residential Manager in Riverhead, New York

ICF Residential Manager

Job Details



Job Location

PWW - Riverhead - Riverhead, NY

Position Type

Full Time


Welcome to Rise Life Services!

RISE Life Services (an Aid to the Developmentally Disabled Company) provides a residential and supported living environment dedicated to empowering people with developmental disabilities and mental health challenges to RISE to their full potential. Our core values of quality, dignity, and respect serve as our guiding principles in everything we do.

Among our finest assets is our dedicated workforce: a diverse, knowledge-based team of professionals committed to offering the highest quality of services that are compassionately delivered and responsive to the needs of the individuals we serve and their families.

We offer a competitive compensation and benefits package, which may include the following:

  • $3500 Sign-On Bonus

  • Medical/Dental/Vision Insurance - Premier and nationally recognized providers

  • Vacation/Personal/Sick Time Off

  • Life Insurance

  • Education Assistance

  • 24/7 Access to Employee Assistance and Wellness Programs

  • 401K Retirement Plan

  • Referral Bonus

  • Local company discounts

  • Professional Development & Training opportunities

    Job Description and Responsibilities

    Under the direct supervision of the IRA/ICF Assistant Director and/or Program Coordinator, the Residential Manager will oversee and maintain successful operation of the Individualized Residential Alternative/Intensive Care Facility serving Individuals with Developmental Disabilities. The Residential Manager is expected to carry out responsibilities with the utmost professionalism, forward-thinking, and a positive role-model.

  • Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner

  • Available on-call 24/7 for emergent needs, triage and support; flexible schedule with availability to deploy to the site, as needed.

  • Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.

  • Provide training, direction, and supervision to full time, part time, or on-call Direct Support professionals assigned to the program as well as the Assistant Manager. Maintain meticulous records to track attendance, compliance and outcomes; Maintains own training compliance

  • Coordinates all services for Individuals- including linkages to day treatment, medical, psychiatric, financial, etc. considering the Individuals’ choice

  • Thoroughly ensures the program is prepared for External DQI Audits; Conducts regular self-audits of records to identify areas of concern

  • Oversees and implements agency medication protocols; Works collaboratively with the Direct Support Professionals and the RN/LPN to ensure OPWDD Medication protocols are followed by staff

  • Conducts MANDATORY staff meetings at least once per month- preparing a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers’ meeting- showing up timely and prepared to present on Program updates

  • Develop specific Residential Habilitation Plans/LRO/SRO for the individuals, works in conjunction with the Case Manager/QIDP to conduct reviews every six months as required- and invites all parties the Individual deems necessary to partake in their Life Plan/CFA; Maintains active target dates on the Residential Habilitation Plan/LRO/SRO necessary for service delivery

  • Coordinates the implementation of Residential Habilitation Goals LRO/SRO, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.

  • Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.

  • Utilize Precision Care for all documentation; create monthly summaries based on progress notes; Identify areas of concern and appropriately address with assigned team members

  • Manage staff schedules, required trainings and staff onboarding process

  • Participate in interview process, documenting an applicant tracking form and forwarding to HR within 24 hours; Assist in actively recruiting for new team members- as necessary.

  • Approve timesheets via PayCom every Sunday for all assigned employees;

  • Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.

  • Confidently Represent agency to other service providers and community groups.

  • Oversees the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes.

  • Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.

  • Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial)

  • Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff where possible.

  • Commitment to professional development

  • Ability to exercise sound judgement always

  • Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)

  • Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities

  • Ensuring organization of monthly recreation activities to promote independence, wellness and community integration

  • Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.

  • Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation of staff and individuals

    This is afull-timeposition located in Riverhead, NY, Sunday through Thursday 3pm-11pm. Must be open to picking up shifts when needed.

    Required Qualifications

  • High School Diploma and 5 years of Human Services experience or an Associate’s Degree with 2 years of Human Services experience.

  • High School Diploma or GED

  • Valid NYS Driver’s License

    Preferred Qualifications

  • BA/BS Degree

  • Previous experience in this field

  • Ability to build and maintain effective working relationships

  • Excellent verbal & written skills

  • Proficiency in computer skills including MS Word, Excel & Outlook

  • Demonstrated leadership skills

  • Highly organized and detail oriented, including time management

    Rise Life Services is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.