Internal Revenue Service Resources Training Coordinator (Functional Training Coordinator) in Richmond, Virginia
Summary WHAT IS THEWAGE &INVESTMENTDIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments. See "Other Information" for Locations. Responsibilities WHAT DOES ARESOURCES TRAINING COORDINATORDO? As aResources Training Coordinatoryou areresponsible for developing, planning, coordinating, and implementing the overall functional training activitiesin asite. The incumbent works closely with management and the Quality Assurance Coordinator to provide advice, guidance, and makes recommendations relative to the training needs of a site. The incumbent also support managements’ effort to provide consistent and effective training to all functional employees and will support the implementation of any change that serves to enhance Customer Satisfaction, Employee Satisfaction and Business Results. As a Resources Training Coordinator, you will: Develop the fiscal year local functional training plan in adherence to functional work plan assumptions Plan and coordinate all functional training and changes in the use of resources. Analyze procedural guidelines and coordinate to ensure that work assignments are compatible. Prepare, monitor, and maintain coordination of the Functional Site Training Plan. Advises management of training needs identified through National Office work planning assumptions, published mandatory training requirements, or other sources of feedback. Provide the functional site training plans and training reconciliation reports to Planning & Analysis (P&A) and Business Operating Division (BOD) staffs. Prepare estimates of training costs to Learning and Education to ensure that the site is properly budgeted for training activities. Review, analyze, and evaluate the overall effectiveness of the training program, and prepare reports summarizing activities. Recommend solutions for improving the effectiveness of the training program. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Requirements Conditions of Employment Refer to Other Information Click "Print Preview" to review the entire announcement before applying. Must be a U.S. Citizen or National IRS Employees with Career or Career Conditional Appointments . Qualifications You must meet the following requirements by the closing date of this announcement.GS-09 LEVEL: You must have one year ofspecialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experiencefor this position includes: Experience interpreting tax laws, Internal Revenue Code and Manual, procedures and regulations sufficient to interpret procedural instructions, develop job aids and assist with training materials; Experience with relevant systems (i.e., IDRS); Experience with training methods to identify problems and deliver subject matter in a classroom environment. Experience with oral and written techniques to provide guidance and direction, and to facilitate discussions. OR You may substitute education for specialized experienceas follows: A. Masters or equivalent degree that demonstrated the necessary knowledge, skills and abilities to do the work. ORTwo full academic years of progressively higher level graduate education leading to a masters degree in a related field of study that demonstrated the necessary knowledge, skills and abilities to do the work. OR LL.B. or J.D., if related. GS-11 LEVEL: You must have one year ofspecialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experiencefor this position includes: Experience interpreting tax laws and issuances, Internal Revenue Code and Manual, procedures and regulations sufficient to interpret procedural instructions, recommend changes to guidelines and procedures, develop job aids and develop and present tax law training materials; Experience with training objectives and policies to develop training procedures. Experience with relevant systems (i.e., IDRS); Experience with organizational procedures, functional programs, operations, and processes to identify and resolve problems; Knowledge of analytical and evaluative methods and techniques, including statistical process control measures, to extract pertinent data; Experience with oral and written techniques to provide guidance and direction, and to facilitate discussions. OR You may substitute education for specialized experienceas follows: PH.D or equivalent doctoral degree that demonstrated the necessary knowledge, skills and abilities to do the work. OR Three full academic years of progressively higher level graduate education leading to a doctoral degree in a related field of study that demonstrated the necessary knowledge, skills and abilities to do the work. OR LL.M., if related.For Grades09 through 11: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement). Education Additional Information 1 position located inWage & Investment (W&I) AM OPS 3 to be filled at 400 NORTH EIGHTH STREET, RICHMOND, VA POSITION DESCRIPTIONS: GS-09 95483, GS-11 95484A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies. This is a bargaining unit position. Alternative work schedule, staggered work hours or telework may be available. Tour of Duty: Monday - Friday 7:30 a.m - 4:00 p.m Must meet IRS telework eligibility requirements.