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ICF Consulting Group, Inc. Program Support Specialist in Richmond, Virginia

Program Support Specialist – Washington DC (Onsite Position)

About ICF’s Transportation Practice

ICF’s Transportation Practice specializes in addressing complex planning, policy, and program issues at the nexus of transportation and the environment, energy, and communities. ICF’s work focuses on integrated approaches that support sustainable transportation decisions, addressing mobility, safety, environmental, social, and economic effects of transportation. Our work includes strategic planning, research, policy analysis, outreach, training, and program evaluation for federal, state, and local governments, including the U.S. Department of Transportation, the Transportation Research Board, state transportation and environmental agencies, and metropolitan planning organizations, as well as local governments. We specialize in evaluating the impacts of infrastructure projects, programs, and government policies; developing guidebooks; and documenting best practices related to integrated planning, transportation operations, and the environment.Job Description

We are seeking a Program Support Specialist to provide full-time support to the US Department of Transportation. The individual chosen for this position will provide budget, meeting, web, and program support; prepare materials for, attend, and coordinate and facilitate client meetings; manage content on client websites and SharePoint sites; and assist with project management tasks. This position is currently remote but is expected to eventually require the ability to be onsite at the Federal Highway Administration offices located at the Department of Transportation Headquarters in the Washington DC area.

Key Responsibilities

This position will support a variety of general program/administrative management and technical support duties, including, but not limited to the following tasks:

  • Track project/program finance and schedule, including planned and actual commitments, milestones, obligations, and expenditures

  • Provide planning, technical, and facilitation support for virtual and onsite meetings, workshops, webinars, and other events

  • Coordinate event scheduling and travel logistics, preparing expense and reimbursement reports

  • Create high-level internal and external correspondence, reports, and other outreach materials (e.g., PowerPoint presentations, briefs) using input from several authors for internal and external audiences

  • Organize, develop, and maintain content and archived files for office-wide program-level SharePoint/MS Teams sites

  • Prepare web-ready documents for publication, and distribute information through traditional mailing lists or government-certified electronic media

  • Coordinate periodic review with program/project managers on program status, project progression, potential problems, and desired solutions

  • Provide technical support and guidance in the collection, analysis, reporting, and visualization of various data

Basic Qualifications

  • Bachelor’s degree and at least 3 years of relevant professional experience

  • Sound business ethics, including the protection of proprietary and confidential information

  • Excellent written and verbal communication skills with experience developing executive-level reports, minutes, memos, briefs, and correspondence

  • Demonstrated experience with program/project management tools, travel processing systems, and financial reporting

  • Demonstrated experience planning and supporting virtual and onsite meetings, including operating web conferencing systems (e.g., Microsoft Teams, Adobe Connect, Zoom, WebEx)

  • High proficiency in Microsoft Teams/SharePoint for file sharing, communication, and virtual meeting facilitation

  • High proficiency in computer skills, including in Microsoft applications (e.g., Outlook, Word, SharePoint, Excel, PowerPoint) and Adobe Acrobat

  • Strong interpersonal skills and a “customer service” mentality with the ability to work effectively both independently and collaboratively with other team members

Preferred Qualifications

  • Experience providing technical/program support for civilian agency and/or government

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

DC Remote Office (DC99)Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

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