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ABBTECH Professional Resources, Inc. Call Center Representatives- VEC in Richmond, Virginia

Call Center Representative

Location: Richmond, VA (Remote until restrictions are lifted)

Job Description:

Monolingual - $11.50

Bilingual - $12.50

Please emphasize that consistent attendance is required, they must be here every day.

Minimum high school diploma or GED; previous experience in a customer service role, preferably in a call center or health services enrollment environment; understanding of the needs and problems faced by disadvantaged population; previous experience with computers, phone systems and headsets preferred; excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; and the ability to work as a team member, as well as independently.

JOB RESPONSIBILITIES:

  • Responds to and documents enrollment and general inquiry calls.

  • Provides responses to questions, and refers callers to alternate sources when appropriate.

  • Assists MA Consumers with choosing PH-MCOs and PCPs by providing education and objective information.

  • Assists MA Consumers with PH-MCO and PCP transfers.

  • Educates MA Consumers by providing information regarding physical and behavioral health services and service providers under the HealthChoices Program, ACCESS Plus and Voluntary Managed Care Programs.

  • Maintains updated knowledge of the EAP and the HealthChoices, ACCESS Plus and Voluntary Managed Care programs.

  • Maintains knowledge of State systems necessary to perform job duties.

  • Maintains updated knowledge of managed care plans that are available to MA Consumers.

  • Performs data entry as required, including entering enrollments for MA Consumers.

  • Participates in outreach activities, as required.

  • Reports any issues, concerns, and problems to the Call Center Supervisor.

  • Meets all standards established for this position as outlined in the attached performance criteria.

  • Performs other duties as may be assigned by management.

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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