Job Information

Dominion Energy Associate HR Employee Resource Center Representative in RICHMOND, Virginia

Associate HR Employee Resource Center Representative

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance.

Job Summary

This entry/developmental level role within the Employee Resource Center learns to provide first point of contact support to employees, retirees, leaders, and HR peer groups on HR related issues, programs, policies, and processes. Individual items include but are not limited to:

Provides the highest level of HR customer service through interaction with employees, retirees, external businesses, leaders, and HR peer groups through Helpline call system, electronic, and case management systems.

Full life cycle of employment transactions and support compliance documentation, payroll inquiries, time administration inquiries and support, benefit transactions, employee loans, military programs administration, HR emergency relief and response support, special payment and expense processing, HRIS role inquiries, general personnel history requests, legal human resource inquiries, HR policy inquiries, government and internal audit support, service award administration, termination and access revocation tracking, education assistance administration, verification of employment inquiries, and government benefit processing assistance.

This level learns to assume responsibility for the first point of contact for HR inquiries by employees, retirees and external businesses via HR Helpline, case management, and chatbot. Processes include, but are not limited to, policy inquiries, time entry and payroll questions, employment verification, employee loan processing, education assistance processing, general document management, and general inquiry responses.

Required Knowledge, Skills, Abilities & Experience

0-2 years of related experience. Specific skills include the following:

  • Customer service skills

  • Recent experience with HR Helpline

  • Basic knowledge of company organizational structure

  • Basic knowledge of human resources policies and programs

  • Experience with Avaya, Success Factors, ServiceNow and SAP

  • Good written and verbal communication and interpersonal skills

  • Proficient personal computer skills.

Education Requirements

Required Degree (equivalency not accepted in lieu of required degree):

GED or High School Graduate

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Other Working Conditions

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.

I am not just any energy… I am Dominion Energy.

We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.

Join us!


·17,000 employees

·Headquarters: Richmond, VA

·16 states in the US

·$100 billion of assets

·Nearly $35 million in charitable contributions

·100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

We’ve cut carbon emissions from our electric generation business by approximately 46% (since 2005) and methane emissions from our natural gas business by 38% (since 2010) — By growing wind, solar, and renewable natural gas and pursuing innovative technologies, we expect to achieve net zero emissions by 2050. We’ve also committed to reducing the emissions of our suppliers and customers — so we can all move forward together.

Nearest Major Market: Richmond

Job Segment: Customer Service Representative, Document Management, Environmental Engineering, HR, HRIS, Customer Service, Technology, Engineering, Human Resources