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Description

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a UX Specialist to support the current needs of our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

We are seeking a UX Specialist to be a key part of a growing team of UX specialists. You will collaborate with other members of an Agile product team to understand users and their needs so you can deliver the best solutions for the most important problems. You will work to put your users first. You will apply a human-centered design approach based on research to ensure that solutions meet the needs of users and our clients.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Responsibilities

• Develop research questions, form hypotheses, and select appropriate methods that effectively uncover crucial insights that drive product and user experience decisions.

• Guide agile teams to user-centered solutions by driving empathy and validating concepts with user interviews, surveys, developing personas, and other research.

• Contribute to discovering and developing UX solutions by participating in and leading ideation sessions, rapid testing, and concept validation.

• Ensure teams solve problems effectively by leading usability testing, user feedback sessions, and related research.

• Work with product leadership to research, understand, and communicate user outcomes effectively.

• Contribute to client and stakeholder management by communicating compelling insights grounded in data, advocating for users, and clarifying the rationale of the research process.

Basic Qualifications

• 5+ years of experience in applied UX, CX, and digital strategy, with a research focus.

• 1+ years of experience using Human Centered Design and UXD processes to develop a research plan that guides the application design.

• 1+ years of experience with research skills across one or more methods including qualitative, quantitative, and design-based methods.

• 1+ years of experience facilitating user interviews, as well as creating research plans, moderator guides, personas, and recommendation reports.

• 1+ years of experience with usability testing using design prototypes or existing digital systems, as well as with information architecture testing methods such as card sorting or tree testing.

• 1+ years of understanding of usability and accessibility including heuristic and expert methods.

• 1+ years of demonstrated resiliency and experience in client-facing roles requiring tactful communications within fast-moving environments.

• 1+ years of experience managing other UX professionals and collaborating with teams using an Agile UX process across many workstreams to iterate user experience and improve user outcomes.

• 1+ years of experience in research ethics and best practices for human subjects to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.

• 1+ years of experience working on Agile development projects.

• US Citizen due to federal contract requirements.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications

• Experience in the federal government.

• Able to provide a portfolio or examples demonstrating your research/design process and deliverables.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and Pay Transparency Statement .

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$0.00 - $0.00

Nationwide Remote Office (US99)