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Zoom Zoom Phone Enablement Specialist in Remote, Germany

We are looking for a Zoom Phone Enablement Specialist for the German market. The Zoom Phone Enablement Specialist will build strong relationships with internal teams & customers ensuring successful deployment of Zoom Phone products and services. Your efforts will drive customer satisfaction and happiness.

Responsibilities

  • Teach customers how to initially set up their Zoom Phone account and guide them through the admin capabilities.

  • Help identify possible pain points for customers and suggest solutions on how their goals can be addressed within the ZP platform

  • Review, teach and explain complicated call routing and how to set it up in an environment where there may be several ways to achieve the same goal

  • Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations

  • Excellent communication and collaboration skills internally and client facing

  • Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process

  • Scheduling skills are required as a typical day could require multiple customer facing meetings, while juggling number ordering tickets, answering emails and updating notes in between each meeting can occur

  • Ability to handle escalated issues and know when to escalate issues that require immediate attention

    Requirements

  • Strong technical understanding of the Zoom portfolio

  • Experience in handling Unified Communications platform

  • Has general understanding of telephony porting process (preferred)

  • Strong and effective customer communication skills

  • CRM experience with Salesforce.com preferred

  • Ability to deliver customized presentations and demonstrations via web conference

  • 4+ years in customer focused role – post sales technical support

  • Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred

  • Self-motivated with the ability to dive right in, be effective and make a difference.

  • Great interpersonal skills with a positive attitude

  • Fluent in German

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (https://blog.zoom.us/category/company-news/)

  • Zoom with us!

  • Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.

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