Job Information

Change Healthcare Technical Support Engineer in Remote, Canada

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

Overview Of Position:

This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world. The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training to investigat e and diagnose customer complaints and servicing requests. Remote System Administrators are expected to ensure that all documentation is in alignment with established quality and regulatory standards in addition to providing root cause analysis .

What will be my duties and responsibilities in this job?

  • Attend toCustomerSupportcasesand troubleshoot issues onChange Healthcare Radiology Solutionsimplemented inlivecustomer environments

  • Diagnosing software and hardware malfunctions by utilizing knowledge of Change Healthcare Healthcaresoftware,local&wideareanetworks, Windowsserversand workstations,enterprise-class hardware, infrastructure& storage systems, Oracle databasesand other industryrelevant systemsand methodologies

  • Implement or modify complex configuration changes

  • Liaisewith internal teamssuch as support, engineering, servicesand salesto deliver oncustomercases as well as implement fixes or workarounds to resolves problems

  • Contribute to and excel in afast-paced and highly collaborativeteam-basedworkenvironment

  • Perform scheduled preventative maintenance and systemsadministration functions at customer facilities

  • Identify opportunities for further team education and growth

  • Seek and suggest competence and career development opportunitiesto current management

  • Ability to develop in-depth product knowledge and a commitment tocontinuous learning and personal development

What are the requirements needed for this position?

  • Bachelor's Degree in Computer Science/Engineering or ComputerTechnology Diploma and equivalent experience or equivalent relatedexperience and certification (MCSE, A+, etc.)

  • Ability to work on a rotating shift schedule to provide coverage and be available for scheduled on-call pager support. Also may require shift rotation for weekends to provide support coverage

  • 2+yearsexperiencediagnosing and troubleshooting software and/or on computer systems

  • Strong understanding of networking fundamentals and TCP/IP networking and routing

What other skills/experience would be helpful to have?

  • Knowledge of clinical workflow and HL7 and DICOM standards

Benefits & Company Statement

Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.

We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

Diversity, Equity & Inclusion :

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.