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Lumen Senior Lead User Experience Designer in Raleigh, North Carolina

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Join Lumen’s Enterprise UX Team as we reimagine and reinvent a platform to power the 4IR (Fourth Industrial Revolution) for customers to better interact that is more modern, digital-first, intuitive, and friendly. Design user experiences used by millions of people every day, take on complex tasks and transform them into intuitive, accessible, and easy-to-use designs. Collaborate with teams of Designers, Researchers, Engineers, and Product Managers throughout the design process—from creating user flows and wireframes to building user interface mockups and prototypes. At each stage, you will anticipate what our users need, advocate for them and ensure that the final product surprises and delights them. Bring your experience in Design Thinking and your pragmatic user-centered and data-informed design approach to create innovative, usable, great-looking products that people love to use.

The Main Responsibilities

• Use your UX expertise to design (and redesign) a diverse set of experiences and products from websites and mobile apps to chatbots and support tools.

• Conduct user research such as persona creation, discovery research, usability testing, and more, often in collaboration with customer journey leads, product management and other user research roles.

• Use Design Thinking, storytelling, UX, and conceptual prototypes to compellingly convey the vision, flow, and features of the product you are designing.

• Collaborate on Lead the development of mental models, user flows, and customer-journey maps based on data.

• Collaborate with fellow UX designers, researchers, and team members to generate ideas and get feedback on your designs.

• Create site maps, user flows, navigation strategies and low/mid/high fidelity wireframes by using your creativity, delivering detailed design specs and assets to engineering teams, verifying implementation quality, and tracking success metrics.

• Advocating for user-focused design, representing the voice of Lumen customers throughout the design process.

• Successfully work with developers, project managers, and other internal teams to get your designs into production.

• Work on several projects simultaneously while meeting tight deadlines.

What We Look For in a Candidate

• Direct experience across a range of design approaches and methodologies, from persona development to prototyping and the many steps in between.

• A proven track record of delivering excellent experiences that meet user needs, product requirements, and strategic business objectives.

• Excellent interpersonal skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different.

• Exceptional attention to detail and ability to balance multiple work streams.

• Strong working knowledge of Adobe XD, UXPin, Balsamiq and other design tools.

• Working knowledge of use research platforms such as UserTesting.com, UserZoom, and others.

• Understanding of common software project management practices and Agile development.

• A passion for collaboration, iteration, and receiving feedback.

• Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile (e.g., Android and iOS).

Required Experience & Characteristics :

• 5+ years of interaction/graphic design experience across a variety of digital media.

• Bachelor’s degree in UX, Graphic Design, Interaction Design, HCI, Design or a related field.

• A portfolio highlighting multiple projects that demonstrate experiences crafting usable digital interfaces.

• Experience in user & stakeholder interviewing, concept ideation, design strategy, and digital prototyping.

• Understanding of graphic design and interactive tools such as Sketch, Figma, Adobe Creative Suite, InVision, Framer, etc. (And have the drive to always learn and experiment with new tools.)

• Experience leading design activities within both agile and waterfall environments.

• Strong understanding of design principles, including best practices for accessibility, mobile, and responsive design.

• Knowledge of HTML/CSS and/or experience with complex user interfaces.

• Entrepreneurial Spirit + Collaborative Drive: You’re excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you're eager to work with your teammates to make your designs and our team better.

• Creative Thinker + Problem-Solving Mindset: You’re great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.

• Empathetic + Fun: You’re well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you’re great fun to work with.

• Communication Skills: You have excellent communication, storytelling, presentation, project management, and organizational skills. You’re able to tell compelling stories about your work to partners and team members. Excellent ability to explain complex design decisions to experts and non-experts.

• Motivated, Self-Starter: who is passionate about Design and its various dimensions. You enjoy living by your craft and developing user-centered solutions for complex problems.

What to Expect Next

Requisition #: 261394

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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