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Kyndryl, Inc. Major Incident Manager in Quezon City, Philippines

Your Role and Responsibilities

• Drive Incident Resolution using the Incident Management process

• Establish conference calls, use collaboration tools, and document timelines

• Deliver accurate, concise, and timely communications to senior leadership and support teams

• Drive Major Incident bridges and teams for rapid service availability (24x7)

• Collaborate with technical squads to ensure proper and timely resolution of incidents

• Effectively engage with support teams to determine appropriate priority, impact, and description of incident

• Engage with Problem Management and Change Management as required

• Conduct reviews and deliver Major Incident Reports

Required Technical and Professional Expertise

  • Perform Communications with Clarity

  • Perform Process Coordination

  • Use Business Writing Skills

  • Use Collaborative Tools

  • Use Communication Skills

  • Perform Cross Management & Teaming

  • Apply Delivery Processes/Disciplines & Tools

Preferred Technical and Professional Experience

ITIL V3 / ITIL4 Foundations or Intermediate Certification

Required Education Bachelor's Degree

Preferred Education Bachelor's Degree

Country/Region Philippines

State / Province NATIONAL CAPITAL REGION (MANILA)

City / Township / Village Quezon City

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Coordinator

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y053) Kyndryl Philippines, Incorporated

Is this role a commissionable/sales incentive based position? No

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