Job Information

Travelers Director, Business Delivery in Quebec City, Quebec

Company Information

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category


Target Openings


Job Description Summary

This role will drive operational excellence within the Strategic Planning & Execution organization with a focus on portfolio level governance, as related to the execution of Travelers Canada key strategic priorities. With a continuous improvement mindset and a strong background with industry agile and lean practices, this role will help embed the adoption of the organization’s agile mindset within existing governance frameworks. This role may manage others.

Primary Job Duties & Responsibilities

  • Responsible for the preparation of portfolio level deliverables (e.g. status reports, portfolio financials), as well as key executive content for the Canadian Senior Leadership Teams and Enterprise/International leadership teams.

  • Incrementally define and refine governance processes and approaches to align with lean-agile values and principles, all in support of the organization’s move to Agile.

  • Responsible for and play a key role in financial tracking and monitoring of the overall portfolio, via agile costing driven by delivery of value.

  • Partner closely with our International and Canada Finance teams to manage the overall budgeting and financial planning.

  • Support the management of the supply and demand of business and SP&E resources against the planning and execution of key initiatives within the portfolio.

  • Facilitate governance forums, practices and processes and ensure consistency across our Lines of Business/business segments. Responsible for and support the continued development and maintenance of governance artifacts.

  • Consolidate and report on progress of business segment against LOB strategy – leveraging metrics pertaining to business outcomes. Manage, expand and track KPIs to establish a data driven approach to decision-making.

  • Responsible for ongoing operational activities within the SP&E team, eg Risk Reviews, Business Continuity Planning.

  • Provide execution support to large initiatives across our Lines of Business.

  • Partners with Business and Delivery stakeholders to identify opportunities to improve the effectiveness of portfolio processes and lead implementation of improvements.

  • Facilitate cross-segment dependency management and risk mitigations where needed.

Minimum Qualifications

  • A minimum of 5 years of related experience required.

Education, Work Experience, & Knowledge

  • Bachelor's degree in a related field preferred.

  • 7 years of project management experience preferred.

  • Experience with Agile and Lean methodologies

  • Experience with modern data visualization tools. These may include, but are not limited to Qlik, MicroStrategy, Power BI and Tableau

  • Demonstrate an ability to tell a story using data

  • Ability to work independently, as well as collaborate with others

  • Problem solving and issue resolution skills necessary

  • 2 years of experience managing others and/or project teams preferred

Job Specific Technical Skills & Competencies

  • Listening/Influencing: Intermediate interpersonal, communications and presentation skills. Demonstrated ability to influence others. Ability to interact effectively with other functions. Build and maintain credibility with others

  • Be comfortable interacting and presenting to senior leadership teams and C Level executives.

  • Strong financial acumen and discipline.

  • Critical Thinking/Problem Solving: Intermediate problem solving and decision-making skills

  • Creativity/Innovation: Seeks opportunities to learn and to influence others. Ability to consider other’s ideas seriously and accept feedback.

  • Insurance and/or financial services industry experience a plus

  • Experience managing projects and programs that include highly matrixed environment

  • Proven record of working collaboratively with management and employees at all levels of a large organization

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.