Job Information

Citigroup SAG-SNL,SAA,AWP,HSM Application Support Analyst in Pune, India

SAG-SNL,SAA,AWP,HSM Application Support Analyst is required in Pune for the Global Financial Messaging(GFM) group for SWIFT Base Application.

Person should be able to understand the end to end message flow for the SWIFT Applications and will also be able to troubleshoot the issues from Application point of view.

He should be able to understand basic network level troubleshooting related to Application functionality as well.

Key Responsibilities:

  • Take full accountability and responsibility of 2-3 applications as lead in team.

  • Partner with all downstream applications effectively so that any changes could be communicated to them on time and are well tested.

  • Be 70% hands on and rest lead and guide a team of 3-4 employees.

  • Build strong relationships with partners, team members and all stakeholders.

  • Report status in concise way to all the stakeholders of global financial messaging team at predefined frequency.

  • Keep track of projects, programs, release’s (deliveries) and keep statuses aligned with stockholder’s requirement / deadlines.


  • Candidate should be holding at least bachelor’s degree in Engineering or MCA/MCS

  • Good knowledge of SWIFT protocols and interface implementation.

  • Knowledge of SWIFT Fileact, Interact, FIN/MT messages and ISO20022 formats.

  • Good Understanding of SWIFT Application like SAG-SNL,SAA,AWP,HSM & SWIFTNet Browse Services.

  • Experience in working with large set-up and businesses globally will be an advantage.

Skills Required:

  • Experience in complete SDLC (development, testing, deployment and troubleshooting) on UNIX and Windows.

  • Should have knowledge of Change Management life cycle.

  • Should have knowledge Service Now.

  • Knowledge of security management tools will be an advantage

  • Technically competent, well organized, pro-active and be comfortable discussing issues with business and technical users at all levels


  • Bachelor’s degree (in science, computers, information technology or engineering) or MCA/MCS

Candidate should be willing to work late in the evening India time on need basis in order to interact with US / UK team and to meet urgent requests by Clients.

Job Family Group:


Job Family:

Applications Support

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.