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What does a great “ Cloud Engineer, Advisor I ” do?

As a Cloud Engineer, you will be a part of the Fiserv’s Technical Services team responsible for deploying cloud-based infrastructure solutions for Fiserv external customers. Working closely with internal technology teams, the Cloud Engineer will lead the technical effort to deliver infrastructure solutions that are technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. You will be tasked with being the subject matter expert for our cloud environments and be part of a team that builds and supports new applications in the cloud. Delivery of the cloud solution requires a variety of skills, such as: cloud architecture, network, security, and hands-on configuration of the cloud infrastructure. A high degree of collaboration with development and other teams is required to provide right level of agility within a defined delivery process.

The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week.

What you will do:

• Collaborate with cross-functional project teams to implement highly available infrastructure solutions for a multitude of cloud technologies

• Act as an Azure/AWS technical resource for the hosted operations team

• Gather feedback from the cloud teams on areas of improvement and provide solutions utilizing Azure/AWS

• Serve as a point of escalation for complex Azure/AWS cases

• Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements

• Work with internal team on identifying pain points in Azure/AWS deployments and configuration and ways to alleviate them

• Diagnose, troubleshoot, and escalate systems issues

• Participate in automation initiatives to achieve operational maturity

• Maintain and enhance current client environment configurations

• Provide mentorship and guidance to junior cloud engineers

• Participate in an on-call rotation

• Implement and maintain systems security measures

• Provide support for various internal IT projects

• Use the core infrastructure engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure

• Partner with security engineers and develop plans and automation to aggressively and safely respond to new risks and remediate security vulnerabilities

What you will need to have:

A successful Cloud Engineer will possess the following key skills/behaviors:

• Deep understanding and experience in Azure/AWS Monitor which will include configuring and maintaining the following: diagnostic settings, Log Analytics, Application Insights, and writing Log Analytics queries via Kusto Query Language

• Expert working with Azure/AWS App Service - diagnose and remediate resource contention issues and Identify failures in application logs

• Experience in Azure/AWS Resource Manager (ARM) Templates

• Experience with CI/CD concepts and tools such as Octopus Deploy

• Strong understanding of the OSI Model and how it relates to cloud computing

• Expert level in managing the lifecycle of IaaS VMs - troubleshoot VM boot issues, Backup/Restore VM and Disks (Snapshot and Recovery Vault), Imaging, Resizing and Scaling VMs

• Team player, strong verbal and written communication and interpersonal skills with customers, vendors and partners, and across all levels of the organization

• Well organized, attentive to details and able to meet demanding deadlines

• 5-7 years of professional work experience as cloud engineer on a highly technical team

• 3-5 years of experience with the Azure/AWS platform

• 1+ years of hands-on experience with Windows or Linux administration, Engineering, and Automation

• Experience with Azure/AWS Policy and Security Center

What would be great to have:

• Willingness and capability to quickly learn new technologies required for accomplishing project goals

• Extensive troubleshooting and analytical thinking skills

• Capable of exercising discretion and independent judgment

• Scripting skills: Bash/Python/PowerShell

• Virtualization platforms: VMware, Xen, et al

• Windows administration experience

Who We Are:

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

We are a part of Fiserv’s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.

We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.