Job Information

Citigroup Customer Service Analyst 1 - Off Hour Support in Pulau Pinang, Malaysia

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


  • Work off hour shift for 24*7 Instant Payment support

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

  • Conduct necessary analyses to address client needs

  • Communicate resolutions to clients

  • Inform clients about problems (system failures, market issues) and provide regular resolution updates

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation.


  • 0-2 years of relevant experience

  • Experience in customer service preferred

  • Computer, system and technology proficiency

  • Consistently demonstrate clear and concise written and verbal communication

  • Proven investigative, analytical and problem solving skills

  • Demonstrated ability to present concepts and influence change

  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

  • Proven ability to work under limited supervision within a team environment


  • Bachelor's degree/University degree or equivalent experience

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.