Job Information

Closet Factory Service Coordinator in Plymouth, Minnesota

Job Summary We are looking for a Service Coordinator to join our team at Closet Factory of Minnesota. The successful candidate will be responsible for interacting with customers to coordinate design appointments and installations of custom closet and storage solutions. The ideal candidate will have excellent customer service skills and the ability to handle multiple tasks with speed and accuracy in a fast-paced environment. Compensation & Benefits Our Service Coordinator will receive a competitive hourly rate of $18 to $22 per hour, paid bi-weekly. Our company offers additional benefits, including paid vacation, health and dental insurance. Responsibilities * Schedule and coordinate service requests and initial designer appointments with customers * Act as the primary customer support contact for scheduling service and sales calls * Maintain customer service records and update customer information in the system * Monitor product performance to check for necessary repairs * Review customer feedback and escalate any customer issues * Manage vendor relations problems as they arise Requirements * High School Diploma * 1-2 years of customer service experience * Excellent customer service skills * Attention to detail and organizational skills * Ability to multi-task, prioritize, and manage time effectively EEOC Statement At Closet Factory of Minnesota, we provide equal opportunity for all our employees and applicants for employment without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, protected veteran status, or any other legally protected class.