Job Information

Palo Alto Networks Professional Services Global Solution Architect - Platform SecOps in Plano, Texas

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

As a Global Solutions Architect for SecOps, you’ll be responsible for the details of how to work with our platform in Security Operations environments. You will not shy away from difficult challenges as it relates to cybersecurity integrations and optimizations. You are the technical authority and will interact directly with our customers and professional services consultants and engineers to keep their digital environments secure. You will listen to customers, work with sales and understand the market to develop the best security operations services, evolve our platform services as capabilities change and create the content our internal staff and partners will use to perform these engagements and enable the customer's staff. While experience on the company’s platform is desired, even more important is having a solid foundation in security operations' processes and capabilities.

This position supports our consultants globally. Work from your home office and be near an airport for required travel.

Your Impact

  • Customize and develop services to enable integration and optimization of Palo Alto Networks Security Operating Platform into the customer’s SOC, with innovative technical solutions and runbooks.

  • Provide technical assistance during pre-sales by demonstrating our ability to excel in the delivery of security operations projects.

  • Maintain expert-level knowledge on Palo Alto Networks products, solutions and capabilities as they relate to security operations.

  • Refine our services for efficient consumption by the PS organization and partners.

  • Develop internal IP to assist consultants and partners with delivering world class security solutions

  • Become known as a thought leader in the operations of security technologies provided by Palo Alto Networks.

  • Create enablement and shadowing opportunities to assist our consultants to expand their skill sets.

  • Ensure delivery of PS offerings on time and under budget

  • Creation of internal solutions to assist with knowledge management.

  • Collaborate with Product Management and Engineering teams on new products and features to ensure Professional Service technical readiness.

  • Be a subject matter expert (SME) and a go-to technical resource for Palo Alto Networks Platform SecOps.

  • Develop and coach appropriate team members

  • Travel (50-60%) for internal meetings, pre-sales support, and shadowing and customer engagements (Post COVID-19)

Your Experience

  • Bachelors, or equivalent technical security experience

  • Excellent written and verbal communication skills

  • Experience simplifying complex solutions, preparing content and presenting to executive staff

  • Demonstrate an excellent understanding of the industry, the customer’s business issues, and the most appropriate solution architecture to meet their business goals

  • 6+ years experience with Endpoint security solutions, Cloud Security solutions and/or Network security solutions

  • 2+ years experience with Security Operation Centers tooling and processes

  • Experience in incident response/threat hunting is a plus.

  • 2+ years experience in deploying/integrating security solutions into security operations processes in large environments

  • Experience developing complex technical solutions

  • Ability to effectively juggle and manage many different tasks simultaneously

  • Ability to lead specific customer projects

  • Ability to execute/document solutions by self or as a team leader

  • Demonstrated project leadership skill

  • Experience with technologies such as: IDS/IPS, SIEM, SOAR, CI/CD Security is a plus.

  • One or more of the following industry certifications: CISSP, GCIA, GCIH, PCNSA, PCNSE is a plus.

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our professional services team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.